Jay D. Capuras
--
Virtual Assistant
Customer Service Specialist
Cebu City, Philippines
SUMMARY
EXPERIENCE
I am a flexible virtual assistant with
interdisciplinary skillset within
customer service phone, email and
chat support. A dedicated individual
that focuses on the company’s career
growth and is seeking to improved
skills into professional level
The Robinson Group brokered by eXp Realty
June 2021 – September 2021, Customer Service Representative
-
Calling buyer or seller leads in Chime to set appointments
Sent texts and emails to client to follow up
Reaching out to cold leads to follow up status
Communicating via Slack, Email, zoom meetings discussing further
Real Estate
Updating referral sites such as realtor.com, Zbuyer, and Zillow
SKILLS
Sykes Asia Cebu, Inc.
Phone, email and chat support;
Shopify virtual assistant; product
listing and research; customer care;
data entry; team player; problem
solver; strong work ethics; keen to
details; time management
November 2016 – July 2019, Technical & Customer Support
-
Helping students get access to their accounts by using access codes
Doing basic technical support and basic troubleshooting steps to
students and instructors
Serving clients with their travel schedule change and update
Set client’s booking schedule to their airlines of choice
LM Professionals Agency
EDUCATION
BSc in Marine Transportation
University of Cebu – METC, 2021
Science, Technology, Engineering
and Mathematics
Bantayan Senior High School, 2018
March 2017 – May 2020, Virtual Assistant on Upwork
-
Email support at Partgeeks, LLC
Product listings and editing product images on Shopify
Data entry and Microsoft Excel
Cold calling on a Real Estate Company
Ticket support at AnchorUSD using Zendesk
RECOGNITIONS
WORK EXPOSURE
With Honours
BNHS, 2018
Youth Volunteer during Covid-19 pandemic
National Schools Press Conference
Awardee
NSPC Competition, 2017
Leadership Awardee
BNHS, 2016
Travel guide at Bantayan Island Tourism, Cebu City, Philippines
Volunteer at Germany – Philippines Organization
Project Isla Volunteer
