Jay Dee Rivera

Jay Dee Rivera Backend Support Specialist Contact Phone- Email- Address Pampanga, Philippines Education- BS Elecronics Engineering Colegio De Sebastian- BS Elecronics Engineering Bulacan State University Expertise Zendesk (Customer support platform/Helpdesk) Wordpress (Web development tool) Microsoft Application (Word, Powerpoint, Excel) I work as a Technical Support for a Telecom Company. I assist in the restoration of a subscriber's internet connection using different Webtools to check and monitor their connections. I use different ticketing tools to provide Outage Id's for the subscriber. I am currently learning and exploring the field of software development to broaden my career path. Experience- Globe Telecom Backend Support Specialist / Technical Assistant Actively involve in creating and monitoring Outage ID's for broadband issues from dispatch to complettion. Coordinate with internal and extrenal support teams to facilitate Job order completion. Coordinate with site engineers and computer network operations for appointment schedule and verification of restorations done. Provide summary reports of invalid tickets to Customer experience Management team. 2018 2Pi Technologies Inc. Philexcel Business Park, Clark Pampanga Internship Semiconductor Industry Quality Assurance for electronics components Personal Skills Sketch up (3D modeling Application ) Knowledge in Software and Hardware Troubleshooting Circuit Design and Layout Software Test Automation tool such as Selenium WebDriver and HP ALM • High Enthusiam level and Constant improvement mentality • Analytical and Organisational skill • Ability to work in a team-centric environment • Desire to learn and acquire new knowledge and skills • Patient in learning Knowledge in Programming (HTML, • Ability to work on own indicative CSS, Javascript) • Can work under pressure • Can multitask Language English Tagalog Pampango Reference Ms. Laura Angeles Globe Telecom Immediate Supervisor/ Fulfillment Support Specialist Phone:-