JAY CUIZON
OPERATIONS MANAGER | PROJECT MANAGER | KEY ACCOUNT MANAGER | CLIENT RELATIONSHIP MANAGER | CLIENT SOLUTIONS MANAGER
With over 15+ years of experience in multinational companies, I have acquired extensive skills in
business operations, service delivery, key account management, customer service, and project
management. Leveraging my broad industry knowledge, I provide a reliable support system in
identifying key business strategies, implementing effective account direction, nurturing client
relationships, and delivering projects of various scales.
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Highly motivated and determined, I offer timely and accurate advice, guidance, and support to clients.
I derive satisfaction from driving forward client projects, overseeing day-to-day operations, and
ensuring the consistent delivery of high-quality results. I strive to create an environment of forwardthinking solutions driven by client expectations.
KEY STRENGTHS
Operations Management
Service Delivery
Project Management
Key Account Management
Client Partnerships
Business Development
Managing Teams
Web Development
Software Development
Sales & Marketing
EDUCATION
Bachelor of Business Administration
International Business Management
Geneva Business School
Dubai, United Arab Emirates
Graduated in 2020
Diploma in Information Technology
De La Salle John Bosco College
Bislig City, Philippines
Graduated in 2007
CERTIFICATION
EXPERIENCES
Operations/Project Manager at Qumulus Technology Ltd
Manchester, United Kingdom. April 2022 to Present
Collaborate with the managing director to drive day-to-day business operations and
successfully manage a diverse portfolio of projects.
Proactively streamline processes and implement standard operating procedures (SOPs)
to optimize efficiency and ensure seamless operations.
Spearhead the Operations function, leveraging strong client consultation and key
account management skills to deliver exceptional results and drive business growth.
Lead the HR function, exhibiting a talent for attracting top talent, managing salaries,
fostering employee well-being, and ensuring efficient leave management.
Lead the Finance function, handles client invoicing, maintaining accurate accounts, and
reconciled bank transactions to uphold financial integrity.
Lead projects and key account management in web development and software
development projects, skillfully collaborating with cross-functional teams to ensure
precise and timely project delivery.
Senior Project Manager at Weblify
Stockholm, Sweden. Feb 2021 to March 2022
Orchestrated end-to-end project management for a diverse portfolio of web
development projects, ensuring seamless delivery and client satisfaction. I've handled
up to 60 - 70 simultaneous projects.
Led a high-performing team of 4 project managers, providing comprehensive training
documentation, overseeing their performance through well-defined KPIs, and offering
continuous training and coaching support to maximize their effectiveness.
Successfully managed escalation and sensitive projects, utilizing proactive problemsolving skills to swiftly address challenges and bring projects back on track, ensuring
timely and successful project completion.
Foundation for Project Management
and Agile Project Management
Client Solutions Manager at Mentis Consulting Ltd
Course certificate issued by Google
Dubai, United Arab Emirates. Jan 2016 to Jul 2020
in partnership with Coursera
Create and deliver talent assessments and development projects for consulting clients
Certified since 2023
Hogan Assessments Systems
Certified in Hogan Assessments
(HPI, HDS, MVPI, HBRI) with
Advanced Certification for both
Interpretation and Feedback
Certified since 2016
based on their business challenges and needs.
Oversee HR project operations, resources, and project management to ensure the
continuation of high-quality deliverables to clients.
Give timely and accurate advice, guidance, and support on clients’ talent assessment
and development needs as a Talent Management Consultant.
Established our Global Support Team that made our operations available up to 15 hours
per day, 6 days a week supporting global clients in Europe, MENA, and Asia-Pacific.
Consistently provide revenue and income to the business that allowed the business to
grow from a small business to a $2M generating business in a span of 3-4 years.
EXPERIENCES
Human Resource Executive at Saleh Al Hamad Al Mana Co.
Doha, Qatar. Dec 2009 to Dec 2015
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TECHNNOLOGY STACK
Microsoft Office Suites - Outlook,
Word, Excel, PowerPoint
CMS Platforms - WordPress, Wix,
Hubspot, Sharpspring, Salesforce,
WooCommerce, Shopify, Zendesk
Project Management Systems
such as Click-up, Asana, Monday,
Basecamp, Notion, Airtable
Atlassian Products - Jira Software
& Service Management,
Confluence, Trello
Accounting Softwares such as
Quickbooks, Xero, Wise
Design platforms such as Figma,
Canva, Prezi, Adobe Photoshop
AWARDS
Top Converter and Revenue
Generator | Sutherland Global
Services | Sep 2008 - Oct 2009
Top Agent for 2008 | Sutherland
Global Services (Rank #1 out of 82
Agent from Philippines & India) |
December 2008
Best Newbie & Employee of the
Month Nominee | Sutherland Global
Services | October 2008
Vice Governor’s Excellence Award,
Proficiency and Leadership Award
De La Salle John Bosco College
March 2007
Assisting management in personal and confidential matters in managing people
Handling inter-departmental coordination and following up on HR-related data,
designing documents, coordinating project activities, and preparing departmental
project plans and proposals related to human capital.
Reviewing candidates' CVs to prepare a comparison for shortlisting qualified
applicants, conducting interviews and screenings, and scheduling appointments and
final interviews with different stakeholders.
Maintaining personal files and employee data, including personal contacts and
information, salary and compensation details, performance and salary increment
reviews, manpower requirements, and organizational charting as needed.
Sales Executive at Sutherland Global Services
Davao, Philippines. Feb 2008 to Oct 2009
Works as a Sales Representative with Customer Service and Technical Support
responsibilities for Norton & Symantec Antivirus.
Answers incoming phone calls, greets customers, and attentively listens to their
respective issues. Skillfully identifies customer's concerns, paraphrases and probes
further to fully understand the main problem.
Provides clear and concise instructions, guiding customers through troubleshooting
steps to effectively address their computer-related problems. Offers appropriate
services and solutions tailored to the customer's needs, ensuring a satisfactory
resolution.
Demonstrates a proactive approach to drive sales and generate revenue,
consistently meeting and maintaining key performance metrics such as Cost Per
Acquisition (CPA), Average Handling Time (AHT), conversion rate, and other
relevant metrics.
Technical Support Agent at Six Eleven Global Services and Solutions
Davao, Philippines. May 2007 to Dec 2007
Provide exceptional customer service by promptly responding to inquiries, resolving
technical support issues, and ensuring customer satisfaction to MagicJack clients.
Utilize effective communication skills to actively listen to customer needs,
empathize with their concerns, and provide appropriate solutions or guidance.
Maintain accurate and detailed records of customer interactions, including inquiries,
complaints, and resolutions, to track trends and identify areas for improvement in
service delivery.
PERSONAL INFORMATION
SOCIALS
Age - 35 years
Nationality - Filipino
Marital Status - Single
Current Location - Davao City, Philippines
LANGUAGES
English
Filipino
DECLARATION
I hereby declare that the information provided in this resume is true, accurate, and complete to the
best of my knowledge.
Jay Cuizon
