Jay Ar Bodino Formento

Jay-ar formento CUSTOMER SERVICE REPRESENTATIVE AND VIRTUAL ASSISTANT | VIDEO EDITOR PERSONAL SUMMARY Highly driven and results-oriented professional seeking a challenging role in a fast-paced work environment. With a proven track record of being self-motivated and dependable, I am equipped with extensive experience in multitasking and managing a heavy workload with minimal supervision. My exceptional computer skills and strong communication abilities further contribute to my effectiveness in delivering outstanding performance. I am determined to excel in a position that fully utilizes my skills and expertise. S K I L L S & A B I L IT IE S Ø Ø Ø Ø Ø Computer skills > Confidence Technical skills > Critical thinking Content Creator > Self-management skills Video Editing > Enthusiasm Photo Editing > Trainable C O N T A C T D E T AI L S Home: - Cell: ---Blk H-8 Lot 14 San Roque, Dasmarinas, Cavite, Philippines, 4115 CONTENT CREATOR I am a professional Content Creator and YouTuber, specializing in moto vlogs, travel vlogs, reviews, tutorials, and motorcyclerelated content. I also excel in E-sports Streaming, which I upload to my secondary YouTube channel. As the President of Grab food Riders and Team Leader of Food panda Riders in Dasmarinas, Cavite, I effectively manage and lead a team of dedicated professionals. Confident in my abilities and driven by excellence, I am well-positioned to add significant value to any organization. I am ready to utilize my skills and experience to their fullest potential, consistently striving for success. V-OneMoto Sugarbone W O R K E X P E R IE N C E Customer Service Representative Inspiro Relia Inc (Sept 16, 2020 - Feb 20, 2023) Inbound calls are answered promptly and professionally. Outbound calls are made proactively to engage with customers and prospects. Exceptional customer support is provided, addressing inquiries and concerns. Accurate and efficient processing of sales orders. Swift and effective resolution of customer complaints and escalations. Troubleshooting of technical issues and provision of guidance. Conducting surveys and collecting valuable customer feedback. Maintenance of accurate and up-to-date customer information. Timely and effective responses to customer inquiries through chat or email. Handling administrative tasks for smooth operations Customer Associate Representative LBC Express Inc (2018 - 2020) Inquiries and concerns were expertly addressed. Calls were skillfully handled. Complaints and issues were promptly resolved. Information and assistance were diligently provided. Tracking and updates were efficiently communicated. Accounts and records were meticulously maintained A C A D E M IC H IS T O R Y National College of Science and Technology Bachelor of Science in Computer Science, 2000 - 2002 Basketball Varsity Volleyball School Player Member and Volunteer, Student Council Member of Science Club, Virtual Assistant Freelance Facebook Ads Virtual Assistant E-commerce Social Media Management Sales and Content Writing YouTube management - Video Editing - Photo Editing - Data Entry - Customer Service Representative - Content Creation - Web Research INTERESTS AND HOBBIES Traveling and discovering new places are activities that I am passionate about. Additionally, volunteer work for various charities is something that I actively engage in.