Jay-Ann Kay Vergara
$40/hr
Customer Service Representative, Technical Support Representative, Data Entry
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 35 years old
- Location:
- Paranaque City, National Capital Region, Philippines
- Experience:
- 1 year
Other
About
I've been in the BPO industry for 1 year and 1 month, under a non-voice account which handles Lyft's customer support. It's a transportation company in the United States.
Handling emails and answering customer's concerns, updating their profiles, adding up promotions, are some of what I did for the account. It is imperative that every email you send is precise and answers the customer's concerns and inquiries. You can expect my attention to detail.
I've performed well for the job especially when it comes to metrics - customer satisfaction (CSAT), quality, and exceeded the required number of emails to be sent a day.
I make sure that I do the job assigned to me on time, and with my full knowledge and effort. Hoping to work with you soon!
Skills
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