Jay Angeles

JAY SIBUG ANGELES Mabalacat City, Pampanga, Philippines |-| - SUMMARY Versatile logistics and operations professional with 7+ years of experience in domestic and international freight forwarding. Skilled in airport-to-door, airport-to-airport, and door-to-door shipments, freight documentation, customs compliance, and carrier coordination. Experienced in data reporting and review, ensuring accuracy and timely delivery of filtered datasets. Recognized for proactive issue resolution, workflow optimization, and exceptional client service. CORE COMPETENCIES - Logistics & Freight Forwarding (Domestic & International) - Critical & Time-Sensitive Shipments - Airport-to-Door / Airport-to-Airport / Door-to-Door Logistics - Carrier & Client Coordination - Shipment Booking & Scheduling - Data Reporting & Review (AR/AP, reconciliation, invoicing) - CRM & Tools: Salesforce, Zendesk, HubSpot, Trello, Asana - Productivity Tools: MS Office Suite, Google Workspace, FlexShip, Hiver - Creative Tools: Canva, Adobe Premiere Pro - Operating Systems: Windows, MacOS, Android PROFESSIONAL EXPERIENCE D.W. Morgan – Remote Global Control Tower / Logistics Coordinator Sep 2023 – Present - Serve as primary contact for vendors, carriers, shippers, and consignees. - Schedule pickups, prepare Bills of Lading, and review invoices for accuracy. - Monitor shipments for timely customs clearance and delivery. - Compare carrier rates for cost efficiency and reliability. - Provide real-time shipment updates and proof of delivery. - Generate and distribute filtered reports from raw datasets, ensuring accuracy and timeliness. - Perform data review, checking for inconsistencies, missing information, and errors. UPS International Inc. – Premier International Healthcare Recovery Specialist / Customer Care Representative Jul 2018 – Jul 2023 - Managed inbound calls/emails and built strong customer relationships. - Coordinated with brokerage and escalation managers for shipment recovery. - Proactively monitored and resolved issues with critical healthcare shipments (vaccines, gold, surgical tools, life sciences). 1 Sutherland Global Services – Technical & Customer Support Roles Oct 2015 – Aug 2018 - Resolved technical issues including virus removal and network troubleshooting. - Managed multiple support cases and provided accurate procedural documentation. Liland Realty – Property Specialist (Part-time) Mar 2013 – Aug 2018 - Managed property sales leads, conducted site visits, and assisted clients with financing. EDUCATION Benigno S. Aquino National High School – High School Diploma (2000) CERTIFICATIONS - QuickBooks Online ProAdvisor Certification - Xero Certification - Virtual Assistant & Social Media Marketing Courses - Real Estate Virtual Assistant Course Certificate - Digital Literacy Certificate TECHNICAL PROFICIENCIES - CRM & Platforms: Salesforce, Zendesk, HubSpot, Trello, Asana - Productivity Tools: MS Office Suite, Google Workspace, FlexShip, Hiver - Creative Tools: Canva, Adobe Premiere Pro - Operating Systems: Windows, MacOS, Android 2