Jaweed Diljore

IT PRO MUHAMMAD JAWEED DILJORE IT Operations Manager | Systems & Network Administrator 15+ Years of Experience • Mauritius • Available Remotely EMAIL MOBILE LOCATION AVAILABILITY Remote / Part-time MUHAMMAD JAWEED DILJORE | IT Professional Portfolio Page 2 PROFESSIONAL PROFILE Experienced IT professional with over 15 years of progressive responsibility across systems administration, network engineering, CDN infrastructure, ERP management, and IT operations leadership. Proven ability to manage entire IT departments, lead cross-functional projects, and deliver reliable technology solutions for businesses of varied sizes. Certified Ethical Hacker with a BSc in Business Informatics, combining strong technical depth with strategic business awareness. Currently available for remote part-time or project-based engagements. CORE COMPETENCIES Systems & Server Admin Windows Server 2012/2016/2019, Linux (RHEL 6/7/8, Debian), Active Directory, DNS, DHCP, IIS, Exchange 2013/2016 Network Administration Cisco switches & routers (2960, 3650, 1941, 2900), Aruba Wi-Fi, LAN/WAN, VLANs, firewall management Virtualisation & Cloud VMware vSphere, Microsoft Hyper-V, Citrix XenServer, Oracle VM, AWS, Microsoft Azure ERP & Business Systems SAP Business One, MS Dynamics, Sage Pastel — GL reporting, SQL audit queries, system optimisation CDN & Infrastructure Multi-CDN architecture, edge delivery optimisation, performance analytics, resilience & cost management Monitoring & Security Zabbix, SNMP, Nessus, WireShark, Kali Linux, Kaspersky Enterprise, CEH v11 certified Database & Reporting MS SQL Server, Oracle DB, SQL ad-hoc, Crystal Reports, SSRS, Jasper Reports Backup & Storage Veeam Backup, Symantec BackupExec, Dell/HP LTO5 tape, SAN (Dell EqualLogic, IBM Storwiz, HP StorageWorks) IT Leadership Team management, SOP development, KPI tracking, vendor management, budgeting, strategic planning Languages & Tools English & French (fluent), Microsoft Visio, AutoCAD, Office 365, project documentation PROFESSIONAL EXPERIENCE Muhammad Jaweed Diljore • • • Mauritius MUHAMMAD JAWEED DILJORE | IT Professional Portfolio Page 3 IT Operations Manager IBL Life Together January 2025 – July 2025 • Contributed to the development and execution of IT strategy aligned with organisational goals • Led IT operational planning and execution of infrastructure projects across all Life Together clusters • Managed IT staff performance, development, scheduling, and SOP development • Monitored and reported monthly IT metrics and system health across the organisation • Managed vendor and service provider contracts to ensure service quality and SLA compliance • Supported helpdesk functions and oversaw LAN/WAN, security, and wireless infrastructure • Analysed risks, prepared business cases for technology investments, and identified cost optimisation opportunities Reason for leaving: Position made redundant due to financial restructuring. IT Manager Unicorn (MSJ Ltd) July 2024 – January 2025 • Responsible for the full IT department, leading projects and optimisations across IT infrastructure and MS Dynamics ERP • Collaborated with suppliers for implementation of technology projects • Assessed and monitored KPIs for the IT department and IT staff • Led implementation of innovative solutions including online ordering systems and AI-driven tools • Involved in strategic and operational decision-making at company level Reason for leaving: Contractual position. CDN Engineer Binary Technology Holdings October 2021 – April 2024 • Collaborated with developers on product design, deployment, testing, and optimisation within multi-CDN architecture • Optimised CDN operations for performance, resilience, and cost — from edge delivery to content origins • Implemented CDN data collection, analytics, monitoring, storage, and reporting systems • Ensured effective monitoring at infrastructure and application levels across relevant IT teams • Investigated and resolved complex issues with unknown root causes, coordinating cross-team resolution Reason for leaving: Position made redundant — company lost a major client. Network and System Administrator Ducray Lenoir Ltd October 2018 – October 2021 • Oversaw the IT department — reporting, assessment, and maintenance of full IT infrastructure • Participated in strategic operations and decision-making processes • Implemented Exchange Server 2016, Aruba Wi-Fi Access Points, and Kaspersky Enterprise security • Conducted system administration on Linux (Red Hat 7) and Windows servers • Liaised directly with suppliers to provision solutions for systems and services Muhammad Jaweed Diljore • • • Mauritius MUHAMMAD JAWEED DILJORE | IT Professional Portfolio Senior IT Administrator Axis Fiduciary Ltd / BLC Robert and Associates Ltd September 2015 – October 2018 • Supervised one Junior IT Administrator and one IT Assistant • Managed IT infrastructure assessment, reporting, and strategic operations • Conducted system administration on Linux (Red Hat 7) and Windows servers • Optimised systems to meet user and management requirements; tracked system changes Infrastructure Support Consultant New Edge Solutions Ltd (Food and Allied Group) January 2015 – September 2015 • Managed LAN/WAN administration for maximum operational performance • Administered user access and security levels; implemented backup procedures and tape rotations • Led hardware and software purchases; organised support structure for prompt issue resolution Systems Administrator Mauritius Cargo Community Services Ltd October 2013 – December 2014 • Assisted Head of IT in installation and maintenance of servers; daily checks and backups • Negotiated with suppliers for IT equipment purchases • Conducted system administration on Linux and Windows servers Enterprise Software Developer Compagnie Mauricienne de Textile Ltee June 2013 – September 2013 • Developed application modules using Oracle Development Suite 10g • Conducted requirements gathering meetings with users; performed analysis, development, and testing IT Support Technician Mauritius Stationery Manufacturers Ltd January 2011 – May 2013 • Assisted IT Manager in ensuring proper functioning of the information system • Provided technical support to end-users; PC assembly, configuration, and maintenance • Set up PCs and printers in network environments; daily backups and SQL ad-hoc reporting IT Technician Ministry of Information and Communication Technologies October 2009 – December 2010 • Provided technical support on end-user equipment across the ministry EDUCATION & CERTIFICATIONS BSc (Hons) Business Informatics University of Mauritius — March 2009 – December 2012 Certified Ethical Hacker v11 (CEH) Tylers (Mauritius) Ltd — November 2020 Muhammad Jaweed Diljore • • • Mauritius Page 4 MUHAMMAD JAWEED DILJORE | IT Professional Portfolio Page 5 Higher School Certificate (HSC) Royal College Port Louis — November 2004 | Mathematics, Chemistry, Physics School Certificate (SC) Royal College Port Louis — November 2002 | English, French, Mathematics, Physics, Chemistry, Biology, Computer Studies NOTABLE PROJECTS IT Monitoring Stack — Zabbix Deployment Moroil | 2024 Designed and deployed a full network and server monitoring solution using Zabbix 7.4 on CentOS Stream 10. Covered Windows servers, Linux hosts, and Aruba CX 6000 switches via SNMP. Resolved complex WMI performance counter registry corruption on Windows Server 2016 using a custom PowerShell-based solution. Zabbix 7.4 CentOS Stream 10 SNMP Windows Server 2016 PowerShell Helpdesk System Implementation — FreeScout Moroil | 2024 Installed and fully configured FreeScout, an open-source helpdesk platform, on a CentOS Linux server from scratch. Handled PHP, MariaDB, Composer, and web server configuration. The system now serves as the central ticketing platform for ~100 end users. FreeScout PHP MariaDB CentOS Apache SAP Business One SQL Audit Suite Moroil |- Built a comprehensive suite of SQL audit queries against the SAP Business One SQL Server backend for use by external auditors. Covered GL transactions, manual journals (TransType=15), fixed assets, payroll journal entries, and change tracking — presented as structured Excel reports via SSMS. SAP Business One SQL Server SSMS Excel GL Reporting Multi-CDN Architecture Optimisation Binary Technology Holdings |- Optimised a multi-CDN delivery platform for performance, cost, and resilience. Implemented monitoring, analytics, and reporting pipelines. Coordinated with development teams on deployment and issue resolution for a large-scale content delivery environment. CDN Performance Analytics Infrastructure Monitoring Multi-vendor Exchange Server 2016 & Security Rollout Ducray Lenoir Ltd |- Led the implementation of Microsoft Exchange Server 2016, Aruba Wi-Fi Access Points, and Kaspersky Enterprise security across the organisation. Managed the full project lifecycle from planning through vendor liaison to deployment. Exchange Server 2016 Muhammad Jaweed Diljore • Aruba Wi-Fi • Kaspersky Enterprise • Mauritius Windows Server