Jawad Nisar

With over 17 years of customer service excellence, I’ve mastered the art of turning frustrated customers into loyal fans. From fast-paced retail floors to dynamic remote support teams, I’ve done it all — building trust, solving problems, and delivering the kind of world-class service that makes people remember your brand for all the right reasons.

As a Customer Care Manager at MySutro (USA), I led teams that thrived on empathy, precision, and performance. I specialize in customer experience (CX) strategy, team leadership, client retention, and cross-cultural communication, helping global businesses strengthen their support systems through smart workflows and genuine human connection.

I’m passionate about customer satisfaction, remote team management, CRM optimization, and brand loyalty. Whether it’s navigating complex service pipelines or mentoring new talent, my goal is simple: to create smooth, meaningful experiences that make customers say, “Wow, that was easy.”