Javier Torrero

Javier Torrero Customer Service Representative https://www.linkedin.com/in/ javier-torrero-2668a21b6/- - Annecy (France) WORK EXPERIENCE Summary I am a motivated professional with over 8 years of experience in customer service, hospitality, tourism, recruitment, and education-related training. With this experience, I bring a wealth of knowledge and skills to any role. Throughout my career, I have developed valuable skills in customer service, including active listening, conflict resolution, and problem-solving. These skills have enabled me to provide exceptional customer experiences and build strong relationships with clients. Nov 2022 - Current Position International Recruiter * Cross Border Talents * Remote (France) Assist employers in identifying, selecting, and recruiting staff by conducting interviews in both English and Spanish. RELEVANT SKILLS Jun 2021 - Sep 2021 Customer Service Advisor * Woven * Bristol (UK) First point of contact for customers via email, chat and telephone. Handle customer inquiries, including questions, queries, and ticket sales, to ensure customer satisfaction. Customer Service Teamwork Critical Thinking Adaptability Active Listening Computer Skills Problem Solving LANGUAGES Spanish (Native) English (C1 Advanced) French (Basic Knowledge) Jun 2022 - Sep 2022 Customer Service Advisor * Webhelp-Inditex * Remote (Spain) Handle customer inquiries by providing support and comprehensive product/service information in both Spanish and English, over the phone and online. Answer any questions and queries to ensure customer satisfaction. Sep 2021 - May 2022 Food & Beverage Assistant * Hotel du Vin * Bristol (UK) Hospitality and Catering EDUCATION HISTORY Level 3 Diploma in Office Administration & Reception * Global Edulink (UK) * 2021 ELE International Certificate Course in Teaching Spanish as a Foreign Language * ELE International, Instituto Cervantes * 2016 - 2017 Hotel Reception and English for Tourism Course * Aula 10, Training Center * 2014 Master´s Degree in Education * University of Córdoba (Spain) * 2010 - 2011 Bachelor of Art History * University of Córdoba (Spain) * 2003 - 2009