Javier Mamani-
-
Av. las gaviotas 2110, Lima, Perú 15054
linkedin.com/in/javiermbt
Bachelor of Industrial Engineering with experience in continuous improvement processes. Detail-oriented
and extensively experienced in providing high-level administrative support to executives in fast-paced
environments. Proven ability to manage complex calendars and oversee professional and personal tasks to
ensure smooth operations. Skilled in email and correspondence management, drafting communications,
and preparing materials for meetings and engagements. Known for exceptional organizational skills,
attention to detail, and a proactive approach to problem-solving. Passionate about supporting personal
development and growth initiatives, committed to delivering accuracy, integrity, and outstanding service.
Professional Experience
10/2023 – 09/2024
Lima, Perú
Case Manager, Rob Levine and Associates
Acting as the primary point of contact for clients, gathering necessary medical
records, updating case files, and communicating any additional information
required for the hearing level.
Managed a caseload of Social Security Disability claims, ensuring timely filing of
legal documents and tracking case progress.
•
•
09/2022 – 08/2023
Lima, Perú
Quality Analyst, WebHelp
Monitoring and auditing customer interactions (via phone, email, and chat) to
ensure adherence to Remitly’s quality standards and regulatory compliance.
Evaluating associate performance based on predefined criteria such as
communication skills, problem-solving effectiveness, and service accuracy.
•
•
10/2022 – 01/2023
Customer Service Associate, WebHelp
Managing customer communications via phone, email, and chat, assisting with
queries related to transactions, account information, and service features.
Assuring compliance with Remitly’s policies and international regulations
regarding money transfers.
•
•
06/2021 – 08/2022
Lima, Perú
Fleet Manager, F1 Services & Solutions SAC
Implementing a fuel control system that significantly optimized fuel usage and
reduced operational costs.
Developing and producing biweekly maintenance reports and management
indicators to evaluate fleet performance and operational efficiency
•
•
Education
2018 – 2023
Lima, Perú
Bachelor of Industrial Engineering, Ricardo Palma University
Skills
Data Analysis
Computer-savvy
Detail Orientated
Problem-solving
Case Management
Office and Google Workspace
Languages
Spanish
English
Documentation proficiency
Power BI
CRM / Salesforce / RingCentral
