Javier Edgardo Sarmiento Maradiaga

Javier Edgardo Sarmiento Maradiaga - ·-· linkedin.com/in/javier-sarmiento-07aba6137 Choluteca, Honduras BUSINESS MANAGEMENT, CUSTOMER SUPPORT & ADMINISTRATIVE ASSISTANT 9 years of experience in customer service, administration and graphic design. Highly qualified and well established in fastpaced and challenging management environments. High capacity for negotiation and development of strategic plans. Committed and self-motivated who brings valuable experience in the sector and a passion for management. Results-oriented with a proven track record of working collaboratively with team members to achieve objectives. Experience in effective project management. STRENGTHS AND EXPERTISE Project Management Negotiation Skills Communication Business Management Client Relationship Management Operations Management P&L Management Team Leadership Administrative Support Financial Reporting Operational Risk PROFESSIONAL EXPERIENCE Cooperativa de Ahorro y Crédito La Guadalupe March 2017 – Present Appraisal Assistant Established new operating procedures to lower daily operating expenses: reduced costs by 15%. Accomplishments:  Analysis of different factors ranging from the size, condition and physical conditions of the property, to the area in which it is located, since these characteristics influence the quality of life of the people who live there.  Provide comprehensive training to the professional to carry out urban and rural assessments.  Update knowledge related to new methodologies, techniques and legal provisions, and also provide the tools to carry out technical and substantiated surveys and reports.  Analysis of the rules and procedures that allow proposing alternative solutions and projects aimed at improving appraisals.  Creation of research mechanisms to propose, improve, discuss and propose projects on existing regulations. MEV Publicidad Graphic Designer, Administrative Assistant January 2015 - February 2017 & Customer Service Communication with potential clients and partners and working on improving all sources of income. Significantly expanded international customer base by 120% in one year and increased brand awareness and website traffic by 500%. Accomplishments:         Create visual concepts for advertising. Meeting with clients to know the budget for advertising projects. Advise clients to create visual advertising strategies. Lead work teams. Preparation of business plan. Ability to make decisions that effectively place the company on the right path to achieve its objectives and goals. Ensure the production or provision of services by the company so that its customers are satisfied with the service Preparation of plan to increase profits, reduce costs and increase sales. Variedades La Económica Administrative Assistant & Customer Service January 2013 - December 2014 Participated proactively in all phases of the sales cycle, carried out professional market and sector studies, and implemented strategic business plans. Accomplishments:     Maintain proper operations and organizational structure. Get new clients. Quick response to customer needs. Monitor customer satisfaction index through a standardized system. EDUCATION & CERTIFICATIONS Universidad Tecnológica de Honduras, Choluteca, Honduras Jan. 2020 – Nov. 2023 Bachelor’s Degree in Business Management Certificate of Crimes Related to Money Laundering, Credit Risk and Operational Risk. Cooperativa de Ahorro y Crédito La Guadalupe Ltda. Certificate of Regulations for the Evaluation and Classification of Credit Portfolio Cooperativa de Ahorro y Crédito La Guadalupe Ltda.