Francisco Javier
Corona Dardón
Tour Operator,
Hotel & Condo Manager
WHO I AM
I am a determined and self-taught person, who likes to know how world works, I am
also organized, innovative, pragmatic, open-minded to new ideas and trends (always
respecting the old ways fully proven that always work) I’m with character and
systematic in my work with studies in Law and advanced studies in Architecture, Heavy
Equipment Maintenance, Hotel Administration and more than 15 years of experience
in customer service, always focused on problem solutions in all aspects of my life and
work.
I am looking for a place where I can develop all my potential.
WORK EXPERIENCE
Everise (FedEx Account USA)
June 2020 – January 2024 Customer Service Representative (remote)
Customer Service Agent, open cases to locate customer packages, take orders for
supplies, give price estimates on packages, verify accounts, arrange package pickups,
help locate locations to deliver or pick up packages, transfer of calls to other
departments, general product information of the account
Courtyard by Marriott Hotel
March 2018 – April 2020 – Night Manager & Accountant Auditor
COMPUTING
• Windows
• Office
• Ubundo
• Ubundo Office
• Networking
• E-Mailbox setup
Staff Supervision and control, supervision and control of quality and standards of both
the hotel and franchise, Customer Service, Reservations, Attention and Solution of
problems with guests, closing of cash registers, closing of the diary, control of hotel
systems, Audit and control of invoices, control and adjustments of room records,
control and audit of hotel services, audit of hotel systems (MICROS and OPERA),
balancing of external systems (MARSHA vs OPERA), supervision of set-ups for events
morning meals, buffet breakfast supervision, preparation of daily reports on daily
occupancy and average rate, preparation and analysis of daily occupancy KPIs,
preparation of recommendations for daily operations to General Manager.
• OPERA
Medical Tourism Association in La Antigua Guatemala
• MICROS
• IQWARE
August 2017 – March 2018 Customer Service Manager
• CHECKLIST
• MARSHA
Attend and coordinate services for clients, coordinate hotels and follow-up visits for
outpatient procedures for patients and companions, preparation of packages and
tours, coordination of transportation and guides for clients, supervision and control of
quality standards, as well as the management of English-speaking accounts.
LENGUAGUES
La Riviera de Atitlán Hotel & Resort
• Spanish ( Native )
English ( Advance )
•• Redes
CONTACT-
-
Guatemala
September 2014 – August 2017
Onsite Manager.
Internal and external customer service, general costs, budget preparation and
execution, inventory control and rotation, production control, performance and cost
tests (kitchen), treatment of local and city suppliers, hiring, supervision and evaluation
for staff in all areas, payroll review, delivery of weekly and monthly reports to the
board of directors, control of preventive and corrective maintenance of the hotel's
industrial equipment, hydropneumatics pumps, elevators, power plants, washing
machines, dryers, purchases of supplies, spare parts and accessories for the Hotel's
equipment , solving problems and complaints from internal and external clients,
supervision of areas, attention to international clients, supervision and control of
reservations through internet portals (booking.com, Expedia, etc.) supervise that the
hotel computer systems are functioning at the same time. 100%, (MICROS, IQUARE,
CHECKLIST), in the area of apartment owners, solution and collection of regular and
extraordinary fees from condominium owners and maintaining a cordial relationship
between them and the company, maintenance and cleaning in common areas, cutting
and reconnection of services for non-payment, visitor control.
TOSA La Laguna Hotel Boutique & Spa
July 2013 – September 2014 Onsite Manager
Internal and external customer service, general costs, budget preparation and
execution, inventory control and rotation, production control, performance and cost
tests (kitchen), treatment of local and city suppliers, hiring, supervision and evaluation
of personnel, payroll review and payment, delivery of weekly and monthly reports to
Hotel Owners, control of preventive and corrective maintenance of the hotel's
industrial equipment, hydropneumatics pumps, power plants, washing machines,
dryers, purchases of supplies, spare parts and accessories for solution equipment of
problems and complaints from internal and external customers, supervision of areas,
customer service, supervision and control of reservations through internet portals
(booking.com, Expedia, etc.)
ADDITIONAL COURSES AND CLASSES
REFERENCIAS LABORALES
(CURSOS)CCOMPLEMENTARIACOMPLEMENTARIA
Software training MICROS (sales point & restaurant)
Software training IQWARE y OPERA (reservation & Counter)
Software training CHECKLIST (warehouse, inventory & administration)
Software training MARSHA (international reservations)
Food Management (inventories rotation, HACCP, PEPS y BPMS)
Magical Customer Service by Disney training
Different training of customer service and human relationship.
Sanitary Handling and Food Safety and Interpersonal Relations.
Counter Sales Seminar; Bank operations; Human relations; Total quality;
Banking Security (taught at Banco Uno Guatemala City)
Seminar on Colonial Construction Systems; Construction Machinery;
Chemistry of Construction Materials; Metallic structures; Interior decoration;
Decorated in colonial times; Restoration of historical monuments;
Prefabricated Materials; Special Installations in Construction; Good
Management Practices and Cleaner Production; Architecture Halls.
Seminar on Tourism Update; National and International Tourism
Administrative Customer Management Courses; Service Quality Improvement;
Training and training of personnel; Closing sales
Courses in Office and Windows environment, auto CAD, Design CAD II and
Mini CAD
CALIFORNIA, USA:
English Courses at Sequioa College Written and spoken 90%
First Aid, Hands off Courses, Tune in, CPR, Wheelchair Safety, Medication
Administration (taught by the American Red Cross)
En la Ciudad de la Nueva Guatemala de la Asunción 2024
