Javian Madden

Javian Madden Skills Virtual Assistant St. Catherine, Jamaica - - Excellent Customer Service Skills Computer Skills Profile Engaging and patient virtual assistant with over 5+ years of experience, dedicated to providing quality care for ultimate customer satisfaction. To perform well in a challenging environment with the aim of being able to provide mutually beneficial solutions with regard to career advancement and simultaneously provide outstanding service to the organization. Employment History Jun 2018 — Nov 2018 Kingston Customer Service, Technical Support andSales Representative at Fusion BPO Services 1. Customer service- Addressing questions and resolving Critical thinking and problem solving Excellent written and verbal skills Effective Time Management Dependable and reliable Ability to Multitask Fast Learner complaints raised by clients. 2. Sales- Present, promote and sell products/services using solid arguments to existing and prospective customers. Nov 2018 — Mar 2022 Customer Service/ Floor Support at Ibex Kingston Global Microsoft office (Word, Excel, Access, PowerPoint) Computer Networking Shopify, Zendesk, Citrix 1. Customer service- Assisting customers with order-related issues and complaints, providing information about products and services, and processing returns. Hobbies 2. Email and Chat support- Responding to customer-related Reading, exercising, outdoor activities, community service issues via chat or email. Apr 2022 — Nov 2022 Lead Generation Specialist/Team Leader at Remote Community Medical Staffing 1. Optimizing the staff workflow and processes. 2. Responding to client and staff emails and phone calls 3. Monitoring individual performance and providing coaching opportunities 4. Ensuring the implementation of new processes were executed accordingly by the team Nov 2022 — Jun 2023 Remote Appointment Setter/ Lead Generation Specialist/ Customer Retention at Calltastic Ventures 1. Building positive relationships with customers and business associates. 2. Responsible for identifying potential clients, cold calling and scheduling appointments for a real estate company. Education Sep 2011 — Jun 2018 Oberlin High School St. Andrew High School Diploma Jan 2020 — Nov 2020 Vector Technology Institute Kingston CompTia A+ References References available upon request