Javed Mistry

CURRICULAM VITAE JAVED YUNUS MISTRY B/403, Poonam Complex Nr Mira Enclave, Naya NagarMobile:- Mira Road (e) Thane – 401107Email:- PROFILE: 8+ Years of Sales, Marketing and Operations experience. Experience: First Source Ltd (Oct 13 – May 2014 and Since June 2014 till date) KPA as a Sr, Customer Support Associate – Amex Credit Cards (Collections) 1 • Attend In-bound and make out-bound calls of UK based customers. 2 • Negotiating settlement options with customers. 3 • Giving temporary payment arrangements so that customers get time to come on track of 4 their payment. 0 • Meeting SLA of 100% quality and meeting all compliance parameters Epicenter Technology – (March 2011 – July 2012) KPA as a Sr, Customer Support Associate – Telus OE 5 6 • Attend In-bound and make out-bound calls of Canada based customers. 7 • Processing Orders which were taken by the sales team. 8 • Explain to the customers how the unit will be placed and other technical specifications. 9 • Giving proper installation dates after confirming the same with the installer. • Meet the SLA of 82% quality and meeting all compliance parameters Ocwen Financial Solutions Pt Ltd Department REO - Designation: RSC (Jan 08 – March 2011) Achieving monthly Target given to the me. Selling US based residential properties. Motivating the non performers by helping them in the problems they face. Interacting with the Realtors, Attorneys, Title companies and US Closers in Getting the sale closed and Funded. Department CRD - Designation: Associate - (Feb 06 – Dec 07) Achieving daily, weekly and monthly Target given to the me. Attending Inbound calls of US customers. Making Out-bound calls for welcoming the new customers. Motivating the non performers by helping them in the problems they face. Maintaining the Quality parameters of the company minimum 98.50% ICICI OneSource Ltd (Mar 05 – Dec 05) Designation: Customer Service Associate Achieving daily, weekly and monthly Target given to the me. Attending Inbound calls of UK customers and upselling PPI, BT and Card Safe. Motivating the non performers by helping them in the problems they face. Maintaining the Quality parameters of the company minimum 80% Lawkim Ltd (ITES Division) (Feb 04 - Aug-04) Designation: Officer - Quality Control (Citibank Cards) Primary Quality Check of credit card applications. Preparing the daily MIS of leads to logins and post login apps. Hourly tracker (tracking the no of calls made by the TME’s hourly basis). Interacting with the Area Manager (Citibank) about the MIS (approved and rework/reject cases). Coordinating between the TME’s and SE’s and assisting the seniors in solving customer queries. Apnaloan.com India Pvt Ltd (May 2001 – Jan 04) Designation: Operations Executive (Credit Cards) Primary Quality Check of credit card applications (HSBC, CITI, HDFC, ABN AMRO and SCB Banks). Preparing the daily MIS of leads to logins, post login apps and updating the same on the live site. Providing Training to CCR’s about the latest norms of all the 6 banks. Coordinating between the TME’s and SE’s and assisting the seniors in solving customer queries. EDUCATION QUALIFICATIONS: H S C – Mumbai Board Second Class 2000 S S C – Mumbai Board First Class 1998. PROFESSIONAL QUALIFICATIONS: Diploma in Business Management:- British Institute. MS Office (Word, Excel, Power point). Six Sigma (White Belt) INTEREST AND HOBBIES Reading, Writing Articles, Meeting Different People, Talking, Surfing, Playing chess, Collecting Books etc… PERSONAL DETAILS Date of Birth: 29 Feb. 1980. Martial Status: Married. Languages Known: English, Hindi, Marathi, Urdu and Kuthi.