JAVE E. ESPADA
OPERATIONS MANAGER
PERSONAL
PROFILE
Extremely motivated to
constantly develop my skills
and grow professionally. I am
confident in my ability to
come up with interesting
ideas for unforgettable
marketing campaigns.
CONTACT
Block 30, Lot 5, Deca
Homes Subdivison,
Brgy Cabug, Bacolod
City, Negros Occidental--
EDUCATION
STI College Bacolod
Bachelor in Information
Technology, 2011
SKILLS
Exceptional communication and networking skills
Successful working in a team environment, as well as
independently
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality
results
WORK
EXPERIENCE
Espada Cafe and Restobar. Operations Manager
MAY 2018 - PRESENT
Maintained and organized numerous office files
Constantly updated the company’s contact and mailing
lists
Monitored ongoing marketing campaigns
Incharge of Digital Marketing and Admin. works
Telstra Powered by Teletech, Complaints Case
Manager
APRIL 2017 - MAY 2018
Coordinating and providing care that is safe, timely,
effective, efficient, equitable, and client-centered.
Handling case assignments, draft service plans,
review case progress and determine case closure.
Helping clients achieve wellness and autonomy.
Convergys, Technical Support Level II
APRIL 2015 - APRIL 2017
Responsible for handling technical escalations and
more advanced inquiries
Book Technician's appointment.
Track Equipment and assist Customer on how install
equipment.
Perform advanced Troubleshooting steps.
