Jastine Joy Pascua

JASTINE JOY PASCUA GENERAL VIRTUAL ASSISTANT I am an experienced virtual assistant seeking a full-time position in the field of administrative support and customer service, where I can apply my knowledge and skills for continuous improvement. SKILLS Tech Savvy MS Office and G Suites Tracking tools Communication Skills EDUCATION BS IN INFORMATION TECHNOLOGY Jose Rizal University | 2007 - 2010 EXPERIENCE GENERAL VIRTUAL ASSISTANT Nola Htx Services, Inc | Jun 2023 - Jun 2024 Managing dispatch schedule. Creating invoice. Preparing quotations. Tracking day-to-day jobs. TEAM LEADER Ista Personnel Solutions, Inc | Jan 2022 - Apr 2023 Managing team’s performance. Audit Training Weekly client meeting. TEAM LEADER 1840 & Co | Mar 2021 - Jan 2022 Managing team’s performance. Audit Training Weekly management meeting. EXPERIENCE COACH Sitel Philippines, Inc | Sept 2019 - Jan 2021 Managing team’s performance. Audit Business review TEAM LEADER Chronos Strategies | Oct 2018 - Apr 2019 Managing team’s performance. Audit Coaching SENIOR ANALYST CuroTeknika | Apr 2016 - Jul 2018 Managing team’s performance. Audit Coaching Business review EMAIL SPECIALIST Telus International | Aug 2015 - Mar 2016 Answering queries and complaints CUSTOMER SERVICE REPRESENTATIVE Convergy’s Philippines | Jul 2014 - Jan 2015 Answering billing and technical concerns CUSTOMER SERVICE REPRESENTATIVE I-tech Global | May 2012 - May 2013 Flight booking CONTACT Email:-Phone: - Address: 1063 A Pandacan Street Pandacan Manila