CUSTOMER SERVICE REPRESENTATIVE /
TECHNICAL SUPPORT SPECIALIST /
QUALITY ANALYST
JASTINE ARA
OGNITA
GET IN CONTACT
Mobile: (-
Email:-27 Meralco Rd, Zone 2 New Lower Bicutan,
Taguig City, 1630
PERSONAL
PROFILE
Self driven, highly motivated
and detail oriented - I am a
professional technical
support specialist and a
customer service
representative who is able to
provide exceptional service
both to clients and customers
without the need for
supervision. I am easily
trained and I am skilled with
effective and efficient
decision-making needed to
fulfill tasks at hand and come
up with solutions necessary
to achieve goals.
AREAS OF EXPERTISE
Customer Service
Shopify/Dropshipping
Order Fulfillment
Zendesk
Google Suite & Microsoft
Office
Basic SEO knowledge
Basic photo editing skills
(Adobe
Photoshop/Illustrator)
English proficient (both
oral and written)
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE (BILLING)
Google Operations Center | Mar 2021 - Present
Assist clients in troubleshooting billing concerns
Provide assistance with refunds and credit
adjustments and invoice re-bills
Assist clients with setting up billing for Ads
accounts
Review client invoices for disputes
VIRTUAL ASSISTANT (REAL ESTATE APPOINTMENT
SETTER/COLD CALLER)
August 2020 - March 2021
Contact leads/potential clients and explain
company's real state services
Convert leads to potential sales, set-up
appointments with interested clients
Update CRM with client's contact information and
availability
Follow up with clients regarding appointments and
secure attendance
TECHNICAL SUPPORT SPECIALIST
Capital One Philippines Support Services Corp | Mar 2018 - July
2020
Provide technical support for online banking, both mobile
app and website platforms
Provide assistance with regards to customers' credit card
statements, transactions, payments, and service
complaints
Review and update customers' credit bureau disputes
VIRTUAL ASSISTANT
Upwork.com | May 2017 – February 2018
Assist client with Shopify store including (but not limited to) fulfilling orders, updating
inventories, minor Shopify page updates and SEO (Google)
Track unfulfilled orders and respond to customers' queries via email and chat.
SHOPIFY GURU (CSR/TSR) / QA ANALYST
TaskUs Philippines | August 2016 - April 2017
CSR/TSR ROLE: Assist merchants in creating their Shopify Stores and provide basic
troubleshooting with regards to Shopify themes and navigation
Assist merchants with Google Ads and SEO
Determine merchants' needs with regards to their businesses and upsell Shopify products and
services when deemed necessary.
QA ROLE: Audit agents calls, chats and emails and provide coaching on a monthly basis, as well
as determine common strengths and opportunities
EDUCATION HISTORY
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES - TAGUIG
Bachelor of Science in Electronics and Communications Engineering
(2011 - 2016)
SIGNAL VILLAGE NATIONAL HIGH SCHOOL
High School (2007 - 2011)
EMS ELEMENTARY SCHOOL
Grade School (2005 - 2007)
ANNE CLAIRE MONTESSORI
Grade School (2000 - 2005)
