JASSEL JOY
SANTIAGO
Amazon Operation Manager
CONTACT
-)-https://www.linkedin.com/in/j
assel-santiago-999526b4/
455 Sunflower Street Alabang
Muntinlupa City Philippines
WORK EXPERIENCE
SENIOR PRODUCT SPECIALIST CUSTOMER REPRESENTATIVE
INFOSYS BPM LIMITED I OCTOBER 2020 - APRIL 2024
Adhering to set guidelines and timelines is essential to meet SLA targets during transactions. Engage in and
contribute to daily huddles, offering training and insights on processes and business practices to enhance
delivery reliability.
Address and assist in resolving escalations at the process level to ensure optimal customer satisfaction.
Review and validate inputs from PEs, developing case studies and FAQs to capture implicit knowledge.
Take part in the ideation process, creating documentation and training the team on improved processes to meet
client and internal commitments consistently.
Aid the TL by training team members on processes and domains as part of the growth strategy to enhance
overall satisfaction.
Conduct training sessions to ensure the team has the necessary skills.
SENIOR INVESTOR RELATION SPECIALIST
EDUCATION
Bachelor of Science in
Business Administration
Major in Finacial Management
Adamson University
CITCO INTERNATION SUPPORT ROHQ I OCTOBER 2015- OCTOBER 2021
Ensures the team meets and surpasses daily SLAs and quality assessments.
Conducts validation and other checker duties when the supervisor is unavailable.
Ensures prompt and precise static data and ledger maintenance, along with accurate monthly reports.
Reviews Fund Prospectus and handles Capital Activities like Subscription, Redemption, Capital Call, Exchange, and
Distribution.
Assists the Fund Accounting Team in updating financial reports.
Ensures timely communication and escalates issues to counterparts in Boston and/or India.
Supports team members in completing tasks and other assigned duties.
Acts as a Subject Matter Expert, providing training on Trades Processing, DM Set Up, and statement reviews. Identifies
procedural gaps for management intervention.
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SALES PROPERTY SPECIALIST
ALVEO LAND CORPORATIONI DECEMBER 2014-AUGUST 2015
AMAZON SERVICES
Selling upscale properties in the Philippines. I handle daily tasks concerning the sales and
management of commercial and residential real estate. My responsibilities include ensuring a
safe, comfortable, and productive environment for all occupants and visitors by overseeing
necessary repairs and upgrades to meet the required standards.
Product Research
I can assist you in identifying potential successful
products that meet your criteria. If you haven't decided
on one yet, I can certainly aid you in making that
decision.
Supplier Sourcing
I can assist you in locating the most affordable
vendors with high-quality products and excellent
service to establish long-term partnerships.
Customer Service
I can respond to inquiries, process refunds, manage
reviews, and monitor feedback.
Inventory Management
I assist you in optimizing your content based on
data insights and keyword trends. I provide tools
and resources to monitor and analyze data
effectively.
RECONCILLATION FINANCIAL ANALYST
DEUSTCHE BANK I JUNE 2014- DECEMBER 2014
Submit Head Office requirements and assess financial statements for MECC, Flash, and Items of Focus.
Create management reports, reconcile bank accounts, and prepare annual statutory accounts.
Guarantee tax compliance and cooperate with CFO and Regional Finance Manager for effective inventory control.
Simplify financial procedures to boost efficiency and precision.
Enhance financial reporting to offer insightful decision-making data.
Foster cross-departmental collaboration for improved financial management.
Introduce cost-cutting methods to optimize financial assets.
Ensure adherence to tax laws and financial regulations.
Lead strategic financial planning to bolster the company's growth and stability.
AMAZON TRAINING
Amazon Training
AMAZON
TOOLS
