Jason Trotter- ▪-▪ linkedin.com/in/jasontrotter146/
PROFESSIONAL SUMMARY
Several years of customer service experience and currently making the transition from the food services and retail industry into
the Information Technology field with a focus on getting my foot in the door in the IT industry and building the foundations of
my IT skills. Currently studying for the CompTIA A+ certification.
WORK EXPERIENCE
Cashier
08/2022 - 10/2023
Company: Lowe’s
● Operating POS systems and handling cashier counters.
● Greet every customer as they come in and go.
● Checking all purchases and ascertain if all merchandise are accurately scanned with strong attention to details.
● Providing customer service outside my role improving my communication skills.
● Able to handle stressful environments and multitask which greatly improved my management skills.
Host
07/2021 - 10/2023
Company: Chuy’s Tex Mex
● Greets customers as they enter a restaurant, takes and confirms reservations, and shows customers to their table.
● Support other staff members by assisting with bussing or serving duties which enhances my teamwork capability.
● Dealing with sales merchandise and maximizing sales.
● Handling customer calls, reservations and complaints and providing excellent service .
● Trained in several different areas within the restaurant showing flexibility and willingness to collaborate with
coworkers.
Package Handler
10/2020 - 05/2021
Company: FedEx Ground
● Responsible for loading and unloading packages within a warehouse or from delivery vehicles.
● Able to organize packages in a neat order in a stressful environment and showing my ability to be detail oriented.
● Collaborating with coworkers to efficiently work in a fast paced environment and improving my teamwork skills..
● Ability to work in a fast-paced environment in a short amount of time showing impeccable time management skills.
Customer Service Representative
11/2016 - 10/2020
Company: Pride of Carol Stream
● Customer Service Representative of the company.
● Working with customers to identify and meet their needs improving my soft skills.
● Responsible for opening and closing shifts in an orderly fashion with optimal organization.
● Dealing with incident reports and escalation of response to management showing my ability to prioritize..
EDUCATION
TOTAL: CompTIA A-) - In Progress
Associates in Multimedia Arts
Udemy.com, 2023
DeVry University-Addison, IL,2019 - 2020
PERSONAL PROJECTS
Active Directory
Blog: https://stealytekguides.blogspot.com/
● Hosted a home lab and installed Active Directory.
● Set up VirtualBox with Windows Server 2016 AD.
● Able to set up accounts and groups in Active Directory.
● Adding a Windows 10 Client to the domain and setting up a static IP for the domain and client.
● Installing RSAT Tools for the PC as a specific Help Desk workstation computer.
11/2016 - 10/2020
TECHNICAL SKILLS
PC Maintenance and Upgrading ▪ Computer Hardware ▪ Windows ▪ Operating Systems ▪ Networking Fundamentals
▪ Active Directory ▪ Office 365(Admin) ▪ Security Application(tryhackme)
REFERENCES
Available upon request
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