Jason Sabelo

Jason M. Sabelo- | Baguio City Ph. OBJECTIVE Experienced and versatile Virtual Assistant excelling in organization, interpersonal communication, and administrative efficiency, eager to ensure client satisfaction and streamline operations remotely. EXPERIENCE JP Virtual Services Virtual Assistant December 2022–January 2024 • Social Media Management: Handled content calendars, graphics design, and contributed to social media strategies, utilizing On-page SEO and content creation. • Data Entry: efficiently inputs, organizes, and maintains accurate information into digital systems or databases for a US veteran looking for a suitable place to live in the USA, which is near a Veteran hospital and has favorable weather, low pollution, and minimal crime rates. • Administrative Assistant: Experienced in maintaining and updating CRM databases to streamline communication, updating and auditing MLS and property management websites to ensure all data is up to date, additionally creating email marketing content, and having some experience in creating landing pages for real estate websites. Teleperformance CDO March 2022 – October 2022 Customer service (WAHA)Telco Account-T-Mobile and Caption Call • • • • • Manage large amount of incoming phone calls utilizing right methodologies and tools to provide accurate information. Build sustainable relationship and trust while working under pressure with customer accounts through open and interactive communication Handle customer complaints providing appropriate solution within the time limit; follow up to ensure resolution. Undergone training for Caption Call. Passed foundation training with a 94% grade. Gained understanding of speech software SITEL Baguio Customer Service (Scottish and Southern Electric) SSE • • • Jan 2021–Sept 2021 Assisted customers concerns and complaints in a professional and timely manner. Provided first call resolution to eliminate the needs for follow up contacts. Provided tips and solution to lower customer’s energy consumption, reducing energy bill by 5% • Other notable work: Kitchen Staff (2019) Assistant Cook (2018) Skills Learned: Customer Service, Multitasking, Team Building, Inventory Control, Inventory Management, Team Management. Education Baguio City School of Arts and Trades National Certificate in Bread and Pastry Production National Certificate in Bartending University of Baguio Bachelor of Science in Hotel and Restaurant Management (Undergraduate) August,12,2019 July,10,- – 2014 CERTIFICATE Foundations of Digital Marketing and E-commerce Issued on: June 2023 Credential ID: 6D7E4U79BHWV Skills: Display Advertising · Email Marketing · Digital Marketing · Social Media Marketing SKILLS Strong Written and Verbal Communication, (Microsoft Office Suit (MS Word, PowerPoint, Outlook) Average of 75 wpm with constant practice. Languages Spoken: English (Fluent), Tagalog (Native)