Jason S. Fajardo

I am a highly motivated and results-driven professional with over nine years of combined experience in customer service and sales, specifically in the automotive industry. My background includes 4 years as a Customer Service Representative (CSR) and 5 years as a Sales Consultant, where I developed a strong foundation in client relations, problem-solving, sales strategies, and customer satisfaction.

In my role as a Customer Service Representative, I managed customer inquiries, resolved concerns efficiently, and ensured a smooth customer experience. My responsibilities included:

• Handling high volumes of calls, emails, and chat inquiries, addressing customer concerns with professionalism and efficiency.
• Assisting customers with billing issues, product inquiries, and service requests, ensuring prompt and effective resolutions.
• Managing CRM tools to document customer interactions, track follow-ups, and ensure customer retention.
• Collaborating with different teams, including sales and technical support, to provide a seamless customer journey.
• Developing strong problem-solving skills by identifying pain points and offering solutions that enhanced customer satisfaction.

During my tenure, I maintained a high customer satisfaction rating and played a key role in improving client retention by ensuring a positive and personalized customer experience.

As a Sales Consultant in the automotive industry, I worked closely with customers to understand their needs and provide tailored vehicle recommendations. My key responsibilities included:

• Conducting product demonstrations and test drives, highlighting vehicle features, specifications, and benefits.
• Negotiating deals and financing options while maintaining transparency and building trust with customers.
• Managing end-to-end sales processes, from prospecting to closing deals, and ensuring customer follow-ups for repeat business.
• Utilizing CRM software to track leads, manage appointments, and maintain detailed customer records for future sales opportunities.
• Implementing upselling and cross-selling techniques to increase revenue while ensuring customers found the best solutions for their needs.
• Collaborating with marketing teams to create promotional campaigns, bringing in new leads and increasing brand awareness.

With a strong background in relationship-building and sales strategies, I consistently met and exceeded my sales targets, contributing to company growth.

• Customer Service & Support – Strong ability to handle inquiries, resolve issues, and provide exceptional service.
• Sales & Negotiation – Experience in handling objections, closing deals, and maximizing revenue.
• CRM & Lead Management – Proficient in using CRM tools to track customer interactions and manage sales pipelines.
• Communication & Interpersonal Skills – Ability to connect with clients, understand their needs, and build lasting relationships.
• Problem-Solving & Critical Thinking – Adept at finding solutions to customer concerns and improving service efficiency.
• Automotive Sales Knowledge – Deep understanding of vehicles, financing options, and market trends.

I am a dedicated, goal-oriented professional who thrives in fast-paced environments. My combined expertise in customer service, sales, and relationship management allows me to add value to any organization or freelance project. I look forward to leveraging my skills to help businesses grow and enhance customer satisfaction.