Jason Quidilla
IT Manager
Specializing in IT Service Management and Project management for Retail and Food Industries. Has proven leadership
capacity in managing a team and delivering desired output of the Company. Has wide experience in POS Systems for
different types of industries.
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Pasay City, Philippines
WORK EXPERIENCE
linkedin.com/in/jasonquidilla
SKILLS
IT Manager/Business Partner
Max's Group Inc.
Leadership
06/2019 - 06/2020,
Pancake House, Dencio's, Teriyaki Boy, Sizzlin' Steak and Maple
Time Management
Achievements
Critical Thinking
Implemented POS hardware refresh Program and Hardware
Standardization.
Led the alignment and correction of Store POS Permits and avoided BIR
implications for the business unit.
Led the assessment and improvement of Store POS Button updates that
improved Store operations.
Improved the IT Support SLA compliance and IT presence for the brand
through monthly reporting and monitoring of issues.
IT Manager/Business Partner
Max's Group Inc.
06/2018 - 06/2019,
YELLOW CAB and JAMBA JUICE
Achievements
Led the sucessful implementation of POS Merger Project between Yellew
Cab and Teriyaki Boy Companies.
Succesfully implemented POS Standardization and BIR Compliant reports.
Created the POS Hardware Standardization Program for Yellow Cab Stores
which ended the use of Clone Computers and non standard IT equipments.
Led the implementation of various IT projects that resulted to system and
process improvements. Eg. kitchen and bar printer, improved store network
connections, Store Internet upgrade and customer wifi.
IT Officer - Store Support
Max's Group Inc.
10/2015 - 06/2018,
Teamwork
People Management
Problem Solving
Customer Focused
RECENT PROJECTS
SDWAN Internet Upgrade (2019 - 2020)
Leading the migration of Store internet from DSL/MPLS to SDWAN
for the assigned business units.
MGI ONE POS SYSTEM (2019 - 2020)
One of the subject matter experts for this major project to have a
one POS system for all MGI Brands
STORE OPENING and FRANCHISE CONVERSION
PROJECTS (2018 - 2020)
Managing multiple new store opening, renovation, closure and
franchise conversion projects with 100% on time IT deliverables.
3rd Party Onsite Support Vendor (2019 - 2020)
Led the sourcing and evaluation of 3rd Party hardware support
vendors to handle the leg work for Store IT Support of MGI Brands
EDUCATION
Diploma in Computer and Electronics
Technology
STI College
Achievements
Managed a team of 15 people and 2 POS vendors to provide support to 600
stores and delivered 100% monthly SLA compliance.
Proposed and initiated the reorganization of store IT support for the
business units, making it One Store Support.
Created the whole support process for unified Helpdesk, Field support and
project teams, including KPIs, SLA and vendor management.
CERTIFICATES AND TRAININGS
ITIL Foundation V3 (2018)
Lean Six Sigma Yellow Belt (2019)
Technical Support Specialist
Max's Group Inc
Project Management c/o SGS Academy (2019)
10/2010 - 09/2015,
7 Habits of Highly effective Managers (2018)
Achievements/Tasks
Successfully implemented the rollout of new POS System for Max's (from
RM to Transight)
Organizational Change Management (2017)
Handled day to day IT Support tasks from Helpdesk to Onsite Support.
Customer Service (2017)
Handled vendor management for all IT Related requirements of Max's
Stores.
Jason Quidilla
IT Manager
--
Pasay City, Philippines
WORK EXPERIENCE (CONTINUED)
linkedin.com/in/jasonquidilla
INTERESTS
Project Implementer
Chase Technoligies Corporation
Technology
Arts
06/2010 - 10/2010,
Technology
Dota 2
Achievements/Tasks
Implementation of POS Mall data sending program of Eastwood
Mall and its tenants
Implemented multi site mall data sending of Eton Group
Retail Support Engineer
Petron Corporation
02/2009 - 12/2010,
Achievement/Tasks
Provide phone and onsite IT support for all Petron Gas stations
nationwide
Provide inhouse IT support for Petron Head office employees
Perform network/server monitoring duties and vendor escalations
Field Support Engineer
Fujitsu Philippines Incorporated
01/2007 - 12/2009,
CALTEX PHILIPPINES PROJECT
Achievements/Tasks
Provide remote and onsite IT support for all Caltex Gas stations
nationwide
Installation of IT System for new store opening nationwide
Rollout and conversion of old system to new system
Field Support Engineer
Datalogic Systems Corporation
06/2006 - 12/2006,
SHELL Philippines
Achievements/Tasks
Installation of IT System for new store opening nationwide
Rollout and conversion of old system to new system
Field Technician
Equitable Computer Services (Equicom)
06/2005 - 12/2005,
Achievements/Tasks
Nationwide Rollout and Implementation of BDO Card Terminals for
merchants
Programming and troubleshooting of Credit Card Terminals
Music
Graphic Design
