Jason Paulo Orcajada

Jason Paulo Orcajada -- Manila, Philippines Web Designer | On-Page SEO Specialist | Digital Marketer www.jasonpaulo.com linkedin.com/in/jasonpaulodesigns Web Designer specializing in building Strategic Conversion Optimized websites jasonpaulo.orcajada WORK EXPERIENCE SKILLS Web Designer | On-page SEO Specialist Jason Paulo Web Design Conversion Optimized Web Design 04/2017 – Present Wordpress Achievements/Tasks Discovery of the clients' needs and goals for the website UX and UI design strategy for lead generation On-page Search Engine Optimization Website Branding SEO Audit Website Design and Development Search Engine Optimization (On-page SEO) Technical SEO SEO Audit and Maintenance Integration with Google Analytics and Google Search Console Web Hosting | C-Panel Administration Social Media and Email Marketing platform integration Social Media Management Web and Email Hosting Administration Social Media Management and Facebook Advertising Business Relationship Manager | Subject Matter Expert | TIO Complaints Resolution Officer Telstra 02/2014 – 04/2017 Achievements/Tasks Handle inbound inquiries and sales orders from Telstra's highest paying small business customers Facebook Ads Digital Marketing Virtual Assistance Customer Service | Support Graphic Design Resolve billing disputes and first level of complaints Research and Strategy Provides assistance to consultants with product information, order creation and fixing complex order errors Project Management Administers Behavior and Performance coaching to consultants Coaching Create an action plan to address opportunities for the key metric targets CERTIFICATES Take escalation calls/ supervisor calls Hubspot Academy - Inbound Certified (07/2018 – 08/2020) Get insights from customers feedbacks Resolve Telecommunications Ombudsman level of complaints The Inbound Certification course is HubSpot Academy’s flagship course. Lessons covering the full inbound methodology, from marketing to sales to service. Customer Retention Udemy - Digital Marketing Course (06/2018 – 07/2018) Resolve all high-risk type of complaints A comprehensive online course that teaches everything about digital marketing. EDUCATION Bachelor of Science in Hotel & Restaurant Management Centro Escolar University - Manila 06/2006 – 03/2010 Udemy - Wordpress Website Business Course (07/2017 – 08/2017) A comprehensive course that teaches Wordpress and the business of Web Design. WFHR - Virtual Assistant Bootcamp (03/2017 – 04/2017) This certificate signifies the recipient has learned and practiced essential Virtual Assistant skills such as email management, schedule management, office applications, social media and WordPress sites management and internet research.