Jason Okoro

JASON OKORO Appointment Setter | Customer Service Representative Eket, Nigeria PROFESSIONAL SUMMARY: With over 4 year’s experience in appointment setting and a proven track record in customer service, I bring a passion for customer satisfaction, the ability to multi-task and communicate effectively and to increase customer loyalty through strategic relationship-building, contributing to sales growth and improving operational efficiency. KEY SKILLS: Professional SkillsOutbound Calls | Appointment Setting | Telemarketing | Cold Calls | Data Entry | Call Center Management | Data Analysis | Customer Support Technical SkillsMicrosoft Word | Excel | PowerPoint Salesforce | Zendesk | CRM PROFESSIONAL EXPERIENCE: Appointment Setter (Remotely)June 2021 To Present American Income Life Insurance Company (AIL) Waco, Texas. • Managed a daily quota of about 100-150 outbound calls with over 50% reached dispositions and an average of 5-10 successfully scheduled appointments. • Using auto-dialers such as Chase Data and Five9 to communicate with leads. • Aggressive follow-up on leads by confirming appointments before the scheduled meeting through calls, texts and emails. Appointment Setter | Qualifier (Remotely)Feb. 2021 – May 2021 Insurance Supermarket International (ISI) Ontario, Canada. • Completing lead profile using software such as Briar and Slack and booking virtual appointments for licensed Insurance advisors. • Responding to lead complaints and providing information on company’s products such as mortgage insurance, disability insurance, term life and whole life insurance policies. Customer Service Representative | ConsultantNov. 2014 – Aug 2016 Saladmaster [Nakwoshi Nigeria Limited] F.C.T. Abuja, Nigeria. • Carried out official sales presentation for the dealership, producing an average of 1 sale in 5 presentations. • Lead generation and training recruits. • Formulated and implemented strategies that increased annual sales by 12%. EDUCATION: • Bachelor’s Degree (B.Sc.) in MarketingNov. 2012 Faculty of Business Administration Abia State University, Uturu, Abia State, Nigeria. ACHIEVEMENTS: TOP CALL CENTER PERFORMER OF THE YEAR • Recognized as the top performer of the year at AIL call center two years in a row for scheduling the most appointments with the highest show ratio at 55-62% consecutively with over $200,000 in sales within 3 years. • Instrumental in developing strategies that improved lead show ratio by 25% through intentional conversational wrap-up (Closing) and aggressive follow-ups leading to appointment schedules. ADDITIONAL COURSES, TRAININGS AND CERTIFICATIONS • Customer Success Fundamentals Customer SuccessU e-course, providing a deep dive into customer service management (CSM).