Jason Mamua

I am a detail-oriented and reliable professional with experience in customer support, data management, and administrative workflows. I have a strong background in handling complex customer escalations under the FedEx account, ensuring accurate documentation and efficient issue resolution.

At Concentrix, I specialized in data annotation using Encord AI for the AppFolio SmartEnsure account, reviewing and validating insurance documents while collaborating closely with colleagues who manage property dispatch and maintenance coordination. This exposure gave me valuable insight into property management workflows and real estate operations.

With proven skills in lead management, task coordination, and workflow optimization, I am well-equipped to support real estate professionals and administrative teams with precision, efficiency, and reliability. Detail-oriented Virtual Assistant with hands-on experience in property management-related data

validation, insurance document verification, and compliance checks. Currently working as a Data

Annotator Specialist under AppFolio SmartEnsure using Encord AI systems. Strong background in

customer support, escalation handling, and process-driven accuracy. Seeking remote Property

Management or Data Validation VA role.