Jason Lobo

JASON LOBO Email: –-Mobile no: - - CAREER OBJECTIVE To put my abilities and learning skills to best use and make my effective contribution to an organization for a bright and rewarding career. KEY SKILLS Over 5 years of experience in Laundry and Customer service Performance-driven leader with extensive experience in hospitality and customer service. Good knowledge and leadership skills in laundry related activities. Attending both outbound and inbound calls, Provide immediate actions to all customers and clients concerns. PROFESSIONAL EXPERIENCE CURRENT COMPANY PROFILE 1: HAMAD MEDICAL CORPORATION (Laundry Department) Doha, Qatar (Under the contract basis of Al-Mukhtar Contracting and trading co.) A hospital laundry department which deals with sorting, washing, drying, steam press and dry cleaning of linen of 12 main hospitals and 40 primary health centres which comes under Hamad Medical Corporation. Period : October 25, 2018 to present Designation : - Laundry Supervisor (Sorting, Operations and Dispatch) Roles and Responsibilities: Monitoring the amount of soiled/dirty linen, scrub suits/lab coats, and private clothes received (In KG) from different hospitals which are under HMC and also from Private locations (Health Centers). Observing and guiding the staff for proper sorting/segregation, washing, drying steam press and folding of the regular linen and new linen. Conducting the training sessions for the new staff on all these procedures. Reporting the errors and technical issues in the machine operations (Washer extractor, FWI dryers and press machines) to the operations manager and engineering department. Monitoring the overall shop floor operations and the activities staff for the production of the washed linen, maintaining cleanliness at all times through housekeeping. Checking the quality of the washed and pressed linen, If any stains found, forwarding the linen for Re – Wash and further for Oxalic wash and halox wash procedures. Monitoring the quantity and amount of linen for delivery and distribution of clean linen in different hospitals. Managing dispatch of clean linen and assisting the laundry mobile team for soiled linen collection and the delivery and distribution of all category of linen in the hospital units. Inspecting the duties of the staff, conducting random audits in the hospital units (clean utility), checking grooming standards of the staff, following infection control policies and preparing duty roster of the staff. Keeping the records of the washing chemicals, preparing monthly reports, KPI, Production report, linen delivery log sheet and other related documents which will be submitted to the operations manager on daily/monthly basis. PREVIOUS COMPANY PROFILES 1: FAB-FRESH LAUNDRY, Bangalore. Is a laundry service outlet which deals with wash, dry, steam press and dry cleaning of various kinds of cloth items. Period: May 08, 2016 to July 31st 2018 Designation : - Laundry Attendant Roles and Responsibilities: Collected dirty linens from soiled hamper rooms and transported to laundry room for proper cleaning Received and sorted all articles by kind, color and degree of soil Ensured to set proper drying and cooling times for different types of linen Administered cleaning agents to laundry according to product specifications Inspected all laundry and linens and recorded damaged or stained items Prepared and distributed towels, washcloths, gowns, and other linens to their proper cabinets or rooms Maintained a clean and safe environment at all times. 2: UNITED TOYOTA, Mangalore. is a Car dealership which deals with both sales and service of Toyota vehicles. Period: - May 23, 2015 to April 30th 2016. Designation: - Customer Relations Executive Roles and Responsibilities: Conferring with customers by telephone or in person in order to collect sales feedback of the newly purchased vehicle, to collect periodic maintenance service feedback of the vehicle and to obtain details of complaints using standard SOP. Reminding the customers via telephone on timely basis by for the service due of their vehicles. Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Checking to ensure that appropriate changes were made to resolve customers' problems. Contacting customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. ACADEMICS B.Sc (PCM) From St. Aloysius College (Autonomous), Mangalore. Frankfinn Diploma in Hospitality, Travel and Customer service from Frankfinn Institute of Airhostess Training, Mangalore. Pre University (12th) Pass from Carmel PU College, Bantwal (PU Board Karnataka). 10th Pass from State Board (Karnataka). PERSONAL DETAILS Father’s Name : John Lobo Date of Birth : 18th August 1994 Passport No. : P- Languages known : English, Hindi, Kannada. Permanent Address : JJ Christ Apartments, Loretto Post, Amtady Village, Bantwal. DK – 574211. Karnataka, India. DECLARATION I hereby declare that the information given above is true to the best of my knowledge DATE: (JASON LOBO)