Jason Fortunado

About Me I’m a very optimistic person. I always believe that God will not close a door without opening a window. I’m also adaptable to change, one thing I learned from being in the BPO industry for the last 13 years. I also believe that learning never ends as long as there’s an opportunity. Education JASON FORTUNADO CUSTOMER SERVICE REPRESENTATIVE Contact 333 San Agustin Village San Francisco Biñan Laguna Bachelor of Engineering March 2004- March 2005 Technological University of the Philippines Electronics Engineering Technology June 1995- October 1999 Technological University of the Philippines Work Experience EliteBdc 4/16/2024 - 6/28/2024 - -- Skills Business Development Representative Cold sales and follow-up queue. Call leads for sales follow-up through out the day and convince them to make an appointment. Call at least a minimum of 200 leads per day. AutoBoutique of Texas 9/11/2023 - 2/27/2024 Customer Service Quality Analyst Collections Appointment setter Business Development Representative Call, Email and Text morning leads. Confirm appointment for the day by calling and texting them. Call and text missed appointments for the last two days for possible rescheduling. Call and text the most recent leads, last 72 hours for possible appointment. Follow up on the unconfirmed appointments and do second round on the morning and most recent leads. Monitor the dashboard for any missed appointments and incoming leads. Work Experience Auto Services Unlimited 3/1/2023 - 8/31/2023 Business Development Consultant Call, Email and Text morning leads. Confirm appointment for the day by calling and texting them. Call and text missed/cancelled appointments for the last two days for possible rescheduling. Call and text the most recent leads, last 72 hours for possible appointment. Follow up on the unconfirmed appointments and do second round on the morning and most recent leads, cancelled and missed appointments. Monitor the dashboard for any missed appointments and incoming leads. Valor Global Inc 5/9/2022 – 3/19/2023 Team of Experts Consumer Care Attends to every incoming call and does outgoing call if necessary. Verify customers account before discussion and provide resolution to their concern may it be for billing, equipment or coverage. Provide the best un-carrier experience and going an extra mile to meet their needs. IQOR 8/21/2020 – 2/8/2022 Team of Experts Business Care Attends to every incoming call and does outgoing call if necessary. Verify customers account before discussion and provide resolution to their concern may it be for billing, equipment or coverage. Provide the best un-carrier experience and going an extra mile to meet their needs. IQOR 9/18/2017- 5/7/2019 Quality Analyst Apprentice Attends call calibration each week and submit evaluations. Does call monitoring for assigned Agents and upload daily feedback. Does weekly huddle for the assigned teams, give quality updates and team status regarding their metric. Does one on one coaching sessions for focused agents and provide tips to improve oneself. Genpact Services LLC 7/26/2013 - 9/19/2015 Process Associate Attends to every inbound call received within the day do outbound calls as well. Verify all customers’ information before the discussion of the account. Does collection efforts to take off the account out of its delinquency status, give consequences. Ensures the quality of service on every call and that all expectations of the clients are met. Convergys 7/6/2009 - 7/20/2013 Customer Service Representative Attends to every inbound call received within the day. Help customers regarding their billing concern Provide the best customer experience and going an extra mile to meet their needs. Teletech Customer Care Inc. 4/4/2005 – 6/23/2009 Collections Specialist Attends to every inbound call received within the day do outbound calls as well. Verify all customers’ information before the discussion of the account. Does collection efforts to take off the account out of its delinquency status, give consequences. Books customers for postdated arrangements to further secure the account, give benefits. Ensures the quality of service on every call and that all expectations of the clients are met.