Jason Eugene Abang

JASON EUGENE ABANG VIRTUAL ASSISTANT/ CUSTOMER SERVICE/ DATA ENTRY/ QUALITY ASSURANCE/ PERSONAL ASSISTANT PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for unforgettable outputs. CONTACT SKILLS Exceptional communication and networking skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE Qualfon Cebu Inc., Customer Service JUNE 2017- MAY 2021 Zone 1, Binuni, Bacolod, Lanao Del Norte, Phillipines,-- live:.cid.7d2e8b486bf1a99b EDUCATION Mindanao State University - MSAT Bachelor in Elementary Education, 2017 REFERENCES QUALFON SUPERVISOR: Louella Balaga-- Maintained and organized numerous office files Constantly maintain excellent customer service Aimed 100% customer satisfaction survey results Monitored tickets and resolving escalations Qualfon Cebu Inc., Quality Analyst JUNE 2021 - JULY 2021 Handled the company’s team – regularly cascading client's update and completes various compliances Monitored agents' ongoing to maintain company's quality. Prepared presentations for improving agents' low performances. Skills in handling softwares: MS EXCEL, MS WORD, MS POWER POINT ADOBE PDF Canva GOOGLE DOCS, Dropbox and Google Sheets GMAIL Facebook ,Instagram, Twitter