Jason Crockford
4 Ardenrun Cottages, Tandridge Lane, Lingfield, Surrey, RH7 6LL, United Kingdom-www.linkedin.com/in/jasoncrockford
+44 -
Career Profile
Versatile professional with extensive experience spanning technical communication, solutions architecture,
enterprise architecture, and business process analysis. Proven ability to lead diverse teams and deliver complex
projects across IT, telecommunications, retail energy, and financial services. Combines exceptional problem-solving,
organisational, and decision-making skills with a clear, concise communication style and meticulous attention to
detail. Adept at bridging technical and business contexts to drive collaboration, innovation, and successful outcomes.
Skills
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Technical Communications
• Documentation Management
• Business Analysis
•
Requirements Gathering
• Information Architecture
• Process Modelling
•
Optimisation & Reengineering
• Data Modelling
• UML/BPMN
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Content Management
• Project Management
• Agile Methodologies
•
eTOM/TAM/SID Frameworks
• EA/TOGAF Frameworks
• ITIL v3 (2011)
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QMS - ISO9000/TL9000 (ISO9001)
• ISMS - ISO27000
• ITSM - ISO20000
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Quality Assurance
• Operations & Governance
• Software Management
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Technical Problem-Solving
• Cross-Functional Collaboration
• Network Administration
Specialities
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Enterprise & Solutions Architecture: Expertise in designing and delivering scalable, enterprise-wide solutions
using TOGAF frameworks and tools like BiZZdesign, ensuring alignment with business objectives.
•
Technical Documentation & Communication: Proficient in writing, managing, and delivering complex technical,
business, and commercial documentation, including HLD/LLD specifications, API references, SDK samples, and
user guides, adhering to ISO9001/TL9000 standards.
•
Business Analysis & Requirements Management: Skilled in eliciting, documenting, and analysing business
and technical requirements, translating them into actionable workflows, data models, and process improvements.
•
Process Optimisation & Reengineering: Analyse and redesign business processes using BPMN, UML, and
structured methodologies to enhance efficiency and reduce costs.
•
Content Management Systems: Develop and manage SharePoint and centralised repositories to streamline
content organisation, taxonomy, and collaboration across departments.
•
Stakeholder Engagement & Collaboration: Build strong relationships with internal and external stakeholders,
aligning technical solutions with business goals and ensuring successful project outcomes.
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Agile & Waterfall Methodologies: Deliver results in Agile and Waterfall environments, ensuring efficient project
execution and stakeholder satisfaction.
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Frameworks & Standards Compliance: Leverage TOGAF, ITIL, eTOM, and ISO standards (9001, 20000,
27001) to guide analysis, architecture, and documentation while ensuring quality and compliance.
•
Data & Process Modelling: Create and document workflows, data structures, and models using tools like
BiZZdesign, Microsoft Visio, and structured XML platforms.
•
Systems Integration & Governance: Architect and oversee integration of complex IT systems, ensuring
compliance with operational, security, and quality standards.
•
Visual Communication: Design and refine technical and business diagrams, process flows, and architecture
models to support communication and decision-making.
•
Leadership & Team Development: Mentor and lead diverse teams, fostering collaboration, innovation, and
professional growth to achieve high-quality results.
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Jason Crockford
4 Ardenrun Cottages, Tandridge Lane, Lingfield, Surrey, RH7 6LL, United Kingdom-www.linkedin.com/in/jasoncrockford
+44 -
Career History
Business Process Analyst, Technical Author, Freelance.
Nov 2024 - Present
•
Delivering high-quality technical and business documentation across diverse industries, aligning deliverables with
project milestones and customer requirements. Specialised in structured authoring using tools like MadCap Flare,
Atlassian Confluence, HTML/XML, and the Adobe Suite.
•
Create and optimise technical illustrations and process flow diagrams using Visio to support documentation clarity
for end-users.
•
Facilitate workshops and collaborated with SMEs to gather requirements, analyse complex technical systems,
and translate intricate concepts into clear, user-focused materials.
•
Manage documentation plans and schedules, ensuring projects are delivered on time while adhering to industry
standards and corporate guidelines.
Technical Communications Manager (Software Engineering), Procode Technology Ltd.
Apr 2024 - Nov 2024
•
Directed a team of technical authors to create user-focused documentation, including API references, SDKs, and
end-user guides, aligned with product releases and user requirements.
•
Leveraged tools like MadCap Flare and MadCap Central for single-sourcing, version control, and multichannel
publishing, while managing Atlassian Confluence as a centralised knowledge repository.
•
Streamlined content release processes by implementing CI/CD pipelines in Jenkins and designing secure
documentation portals with Azure Storage Explorer.
•
Applied Agile methodologies using Jira for sprint planning and task allocation, collaborating with engineering, QA,
and marketing teams to ensure documentation quality and consistency.
Solutions Architect, Utilita Energy Ltd.
Jul 2019 - Apr 2024
•
Designed and implemented scalable, secure IT architectures aligned with business objectives, driving operational
efficiency and ensuring compliance with regulatory standards.
•
Led architecture initiatives for energy trading, CRM, and customer engagement platforms, integrating on-premise
and cloud systems for seamless operations.
•
Evaluated emerging technologies, managed vendor relationships, and introduced tools to optimise resources,
enhance forecasting, and deliver actionable insights.
•
Collaborated with cross-functional teams and C-suite stakeholders, translating complex technical concepts into
strategic business proposals and mentoring development teams in best practices.
Technical Communications Manager (Software Development), Utilita Energy Ltd.
Apr 2018 - Apr 2024
•
Directed a team of technical authors in developing end-user guides, API references, and e-learning resources,
ensuring alignment with engineering workflows and operational standards.
•
Championed content strategy and multichannel publishing using tools like MadCap Flare, MadCap Central, and
Atlassian Bitbucket to deliver accurate, reusable, and developer-friendly content.
•
Collaborated with engineering, DevOps, and architecture teams to create documentation that supported system
architecture, deployment processes, and business goals.
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Mentored team members in best practices for technical writing and content organisation, fostering a collaborative,
agile environment focused on continuous improvement.
Senior Technical Author (Software Development), Utilita Energy Ltd.
Apr 2017 - Apr 2018
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Spearheaded the creation and maintenance of comprehensive documentation systems, including web based help
portals and API references, for complex, undocumented software and evolving system designs.
•
Championed content reuse strategies, leveraging tools like MadCap Flare and global project linking to produce
modular, single-sourced, and context-sensitive documentation.
•
Collaborated across DevOps teams to develop clear, user-focused content for diverse audiences, including
developers, system administrators, and non-technical users.
•
Optimised documentation workflows using advanced tools like Git, Jenkins, and Jira, ensuring seamless
integration with CI/CD pipelines and project management systems.
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Jason Crockford
4 Ardenrun Cottages, Tandridge Lane, Lingfield, Surrey, RH7 6LL, United Kingdom-www.linkedin.com/in/jasoncrockford
+44 -
Career History (continued)
Owner / Director (Technical Author/Business Process Analyst), Curzone Ltd.
Nov 2010 - Apr 2018
•
Worked on a number of long term and short term projects, writing, maintaining, and delivering complex business,
commercial and technical documents in time for planned release and to ISO9001/TL9000 standards.
•
Excellent communication skills with an aptitude to capture and translate detailed information and explain complex
ideas in a clear, concise, logical manner.
•
Illustrated and edited business and technical drawings and process flow diagrams using Microsoft Visio, Adobe
Illustrator, and Omnigraffle.
•
Facilitated workshops with subject matter experts to collect information and requirements, and to clarify technical
details and processes.
Business Process Analyst/Writer, Virgin Media/Liberty Global.
•
Collaborated with stakeholders to document and reengineer OSS/BSS and OAMPT processes, developed
Engineering to Operations guides, and ensured version-controlled, audit-ready documentation to support process
efficiency and alignment with organisational goals.
Technical Author, ARRIS, assigned to Google Inc.
•
May 2015 - Nov 2015
Worked with international Network Deployment and Fibre Network teams producing end-user online content and
documentation in Markdown, HTML, and CSS using Google's collaborative and version control system (Piper),
which is similar to Git. Documentation included APIs, hardware installation guides, standard operating
procedures, method of procedures, and design guidelines for Google's worldwide long haul and metro fibre
network infrastructure.
Business Process Analyst/Writer, Capita Asset Services.
•
May 2013 - May 2015
Wrote procedural documents for an enterprise wide business integration project, revolving around a newly
designed Oracle-based financial order management system and relational database. Understood, interpreted,
and documented specific requirements, policies, end-to-end processes, and procedures for the Core Share and
Share Plan Services departments. Worked closely with subject matter experts to decide scope and extent of
underlying activities needed to support each policy, process and procedure.
Technical Author & Business Process Analyst, Viacloud UK Ltd.
•
Jun 2016 - Dec 2016
Nov 2010 - May 2013
Worked with international groups, ensuring comprehensive process reengineering, definition, alignment, and
drafting of business and technical documentation for the company’s telecommunications OSS/BSS architecture
using component based design (common content components). Technical specifications, industry standards, and
best practices followed TM Forum Frameworx guidelines (NGOSS - eTOM, SID, TAM and Integration Framework)
and various other methodologies (TOGAF, ITIL, CoBIT, and CMMI).
Software Engineer, Ericsson Ltd.
Jul 1998 - Oct 2010
•
Upheld from beginning to completion a successful, focused and motivated team, providing Multivendor
Conformance Testing (MVCT) on Circuit Switched builds. Involved in traffic and regression tests, protocol
analysis, remote and on-site support, monitoring, configuration, compiling reports, and planning software and
hardware upgrades for BT21CN TSS Pathfinder and Converged Platform projects. Prepared and adapted
comprehensive technical documentation, including project and test plans, policies, processes, procedures, work
instructions, user guides, design specifications (HLD/LLD), and system manuals (APIs and SDKs). Received an
"Applause Award” for professionalism.
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Responsible for debugging and troubleshooting technical issues for both wireline and 2G/3G wireless customers
within tight SLA deadlines. Single point of contact for training and mentoring. Managed the build, configuration,
implementation, documentation, testing, rollout/delivery, and maintenance of software packages to leading
network providers such as BT, Vodafone, T-Mobile, and O2.
Education
The Open University
•
2009 - 2016
BSc (Honours), BSc Computing and IT (Communications and Software)
Brighton College of Technology
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1993 - 1996
HND Computing
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