Jason Badilles

JASON ITAAS WOO BADILLES CUSTOMER CARE PROFESSIONAL Work Experience  EXL SERVICES - PREPAID AMERICAN EXPRESS ACCOUNT (October 2016 - Present)  Customer Care Professional Mobile:- Landline:- Skype: @itonboi-https://www.linkedin.com/in/jasonib EXPERTISE: Customer Service Technical Support Social Media Virtual / Admin Assistant Property Management Real Estate EDUCATION: Secondary Education Cebu Institute of Technology University 2001 – 2005 BS Computer Engineering University of Cebu 2005 – 2008 Academic Consortium for English Proficiency (ACEP) University of Southern Philippines March 2009 – April 2009 OBJECTIVES:  Provide excellent customer service and 100% customer satisfaction.  Understand and provide considerable decision for some situations.  Consider at all times, the consumer’s benefit and the company’s progress.  Being flexible to the changes for the better improvements of processes and of the company. References:  Ghed Omalin – Team Lead o Mobile:-  James Adam Bano – Team Lead o Mobile:-  Aileen Castillo – Team Lead o Mobile:-  Balance Inquiry, Card Activation, Card Replacement, Transaction Status Check  Dispute Requests and updates, Adjustments, Proper Escalation & General Inquiry  Leuterio Realty and Brokerage (Part time : December 2016 - Present)  Real Estate Consultant  Help clients assess the best property in town considering the location, accessibility, comfort and best value.  Social media marketing through FB and site tours.  Real Info Box (Homebased : May 2016 – October 2016)  Customer Support Manager  Weekly Social Media Postings, Monitor Client Accounts, Newsletter Delivery  Receive and make calls, E-mails, Creation and maintenance of Client Accounts  Home and Rental Solutions (Homebased : December 2015 – May 2016)  Assistant Asset Coordinator  Data entry of estimates, expenses and invoices through Online QuickBooks.  Receive and make calls, E-mails, communicate both clients and contractors.  MTP BPO ASIA (Homebased : October 2015 – December 2015)  Senior Admin Assistant to CEO  Organized meetings and activities for the week.  Customer service, email management and data entry.  UpWork (Various Small time clients : May 2015 – October 2015)  Virtual Assistant to various clients  Data Entry, Appointment Setter, Researcher  Christian Filipina (Part time)  Photographer & Tour Planner  Arrange city tours, hotel reservations and activities for foreign clients.  Accenture Philippines (August 2014 – April 2015)  Health Care Representative  Check and verify purchased policy. Pre-Certify qualification for member’s insurance policy.  Create cases for the certification of the member’s insurance policy.  ClickLabs Incorporated (February 2013 – July 2014)  Senior Customer Service Representative  Provide assistance in online and manual purchases.  Educate customer how important social media marketing nowadays.  Convergys Philippines (April 2011 – December 2012)  Customer Service Representative  Educate customers about their Microsoft products.  Assist online purchases, product activation and minor troubleshooting steps.