- Reply rate:
- 20.0%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 33 years old
- Location:
- Manila, Metro Manila, Philippines
- Experience:
- 5 years
Jasminn Jamela O. Tampi
3115 A. Bautista Street
Sta. Ana, Manila City--
Skills
●
Customer Service
●
Email Handling
●
Zendesk
●
Salesforce
●
Live Chat
●
Zopim
●
Phone Support
●
Content Moderation
●
Microsoft Office
Education
June 2008 - October 2013
Silliman University, Dumaguete City - Bachelor’s degree in Business Administration
major in Management
Experience
May 2017 - July 2018
Millennium1Solutions, Pasig City - email customer service executive (tier 3)
●
Answers customers’ inquiries via email using CRM and Salesforce
●
Handles escalation and creating service tickets
September 2017 - March 2017
Telus International Philippines, Taguig City - email customer service support
●
Answers customers’ inquiries for an online transportation app via email using Zendesk and
Bliss
●
Investigate customers’ accounts
August 2013 - October 2016
Online or Home Based Freelancer for the following clients:
Bossysnob.com - Virtual Assistant / Order Processor / Customer Support
●
Answer customers’ emails
●
Process orders with the dropship suppliers
2
●
Manage day-to-day business operations
Censord.com / Censord ios app - Community Manager / Content Moderator
Responsibilities
●
Promote and maintain healthy community
●
Moderate user generated content (images, videos, comments)
●
Delete inappropriate contents according to moderation guidelines
French Girls ios app - Content Moderator
Responsibilities
●
Review and monitor all user generated content images
●
Evaluate content and take action as defined within guidelines
●
Offer suggestions or updates to our content guidelines
●
Maintain and promote healthy community
Kritique - Product Reviews Moderator
Responsibilities
●
Review and monitor all product reviews for a certain brand
●
Escalate customer complaints to the right department
●
Maintain a healthy brand environment
Media Marketing Group - Telesales Representative
Responsibilities
●
Handle outbound calls to magazine subscribers for different
campaigns/magazines
●
Manage leads (sales and/or survey)
Megafanstore.com/Synergy 1HK - Live Chat Operator / Customer Support
●
Handle customer inquiries via live chat
●
Manage sales and database
Teamdoctorsblog.com - Live Chat Agent / Forum Administrator
Awards
Quality Assurance MVP
Top Agent
Top Agent for ICare Training
