Jasmine Patel

I’m an experienced Product Quality Manager with over 13 years of professional background spanning the tech, advertising, and customer service industries. My core strength lies in building and maintaining high-quality systems, leading cross-functional teams, and ensuring seamless product delivery through rigorous process improvement and quality assurance practices.

Currently at Terra.do, I lead quality planning and process optimization for digital product launches, working closely with internal teams and external stakeholders to make sure every aspect of delivery meets customer expectations. I’m responsible for identifying and resolving quality issues, streamlining workflows, and tracking department-wide KPIs to drive consistent improvements. I also play a hands-on role in mentoring team members, supporting interdepartmental collaboration, and improving the overall user experience through clear communication and strong attention to detail.

My earlier experiences at Cognizant Technology Solutions and Green Chilli Advertising gave me a strong foundation in project coordination, data analysis, and client-facing roles. At Cognizant, I worked on high-stakes Google AdWords accounts, handled dispute resolutions, conducted root cause analyses, and supported agent performance through training and regular evaluations. These roles helped me sharpen my skills in problem-solving, stakeholder management, and data integrity all of which continue to support my work in quality-focused environments today.

Beyond technical capabilities, I take pride in being a reliable, adaptable professional who thrives in collaborative settings and is always eager to learn and evolve. I have experience working across different time zones, managing tight deadlines, and adapting to new tools and systems quickly. My software proficiency includes Google Workspace, Microsoft Office, basic CMS platforms, and I’m comfortable using HTML and QA tools when needed.

What motivates me is the opportunity to deliver results that improve user experience, support business goals, and empower the teams I work with. I enjoy roles that allow me to balance operational precision with people-centered problem solving, and I’m always looking for meaningful challenges that help me grow both as a contributor and as a leader.