Jasmine Mia Segura

JASMINE MIA SEGURA PROFESSIONAL SKILLS Fulfilment Coordinator Executive Assistant Guest Manager Phone / Email / Chat Support Email Management Admin Assistant Web Research Task Management Lead Generation LinkedIn Account Management Transcription Proofreading Real Estate - Acquisition Manager TOOLS USED Netsuite, Xero, Concur, Freshdesk, Gsuite, Office 365, Canva, Asana, Trello, ClickUp, Avantio, Airbnb, Booking.com, Tokeet, Podio, Breezeway, Stripe, TextMagic, Slack, Skype, Loom, Lastpass, Calendly, Mailchimp, ActiveCampaign, Zoom, Mojo, Dialpad, RingCentral, etc PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated CONTACT P: - E:-IN: Jasmine Mia Pagulayan Segura EXECUTIVE VIRTUAL ASSISTANT | ADMINISTRATIVE ASSISTANT ABOUT I am an experienced executive assistant and administrative professional focused on providing reliable and detail-oriented contributions and aims for success in all possible aspects. WORK EXPERIENCE CHAT SUPPORT - PART-TIME Aussie Tint | May 2022 - April 2023 Respond to customer inquiries made on Facebook Book calls to Sales Manager FULLFILLMENT ASSOCIATE - FULLTIME Aussie Tint | February 2021 - April 2023 Send booking confirmation to customers Liaise with installers for availability and ensure jobs are booked with them Create invoice and purchase orders Send purchase orders to installers Chase payments of customers SALES ASSOCIATE - FULLTIME Aussie Tint | October 2020 - February 2021 Call booked appointments to offer services Make sure to close the sale Follow up call on previous leads GUEST MANAGER - FULLTIME DYZYN Living | April 2021 - May 2022 Respond to enquiries, messages or issues of guests via phone, email, OTAs such as Airbnb, Booking.com, Homelike etc, including private companies Liaise with cleaners and handyman for repairs Send invoices for future and long term stays Adhoc tasks CUSTOMER SUPPORT AND ADMIN ASSISTANT - FULL TIME iScribed | July 2017 - 2021 SOCIAL FB: fb.me/JasmineMiaSegura IG: @iamjasminemia Twitter: @jasminemia04 Provides support via email and chat Manages orders as well as transcribers and proofreaders Initiated referral program to increase sales EXECUTIVE VIRTUAL ASSISTANT - ON CALL Teichert Law PC | Feb 2018 - 2021 On-call assistant Process payments, follow up with clients, calendar management, file management, transcription, research, etc. REAL ESTATE ACQUISITION MANAGER In & Out Homebuyers | January 2019 - September 2019 Review market values, make necessary offers to sellers Prepare and complete necessary documents for double closing with assignment Prospect buyers for deals REAL ESTATE VA The BK Group | November 2017 - January 2019 Prospect homeowners interested in selling their properties through cold calling. Follow up on leads acquired REAL ESTATE VA | LINKEDIN ACCOUNT MANAGER Love My Home | November 2017 - January 2019 Prospect homeowners interested on selling their properties Follow up on leads acquired Spearheaded online prospecting for BNI via LinkedIn CUSTOMER SUPPORT / SALES REPRESENTATIVE Sitel | Choice Hotels | April 2016 - May 2017 Take inbound and Outbound calls to assist customer with inquiries about hotel availability, rates, amenities, etc. Serve as hotel receptionist to assist customers trying to reach a specific hotel CUSTOMER SERVICE REPRESENTATIVE / MENTOR / SUPERVISOR The Results Group of Companies | Virgin Mobile USA | January 2011 - 2014 Take inbound and Outbound calls to assist customer with inquiries about new phones & plans, top up, troubleshooting, etc. Assist new hires during on-boarding Supervise mini team through coaching, monitor KPIs, etc EDUCATION ASSOCIATE DEGREE, PRACTICAL NURSING St. Augustine School of Nursing | 2007 - 2009 AWARDS NIGHT OF THE MILLION STARS CHOICE HOTELS | 2016 - Top 3 star with $60, 622 total revenue for 2016