Jasmine Largado

JASMINE CARPIO CSR | VIRTUAL ASSISTANT- -Ellence St. Ulingao San Rafael Bulacan ABOUT ME PROFESSIONAL EXPERIENCE OCTOBER 2024 - MARCH 2025 I am an experienced and dedicated Customer Service Representative in a call center setting, handled both international and local clients through calls, email and chat services. Skilled in problem-solving and delivering excellent service. Seeking a AUTO GIANTS Sales Representative | Appointment Setter Proactively contacting prospectuve customers who submitted position to utilize strong communication and technical skills to enhance customer satisfaction and support company goals. online applications, delivering excellent customer service and timely follow ups. Contributed to a high conversion rate by qualifying leads and aligning appointments with customer’s needs resulting in consistent closed sales from every appointment. EDUCATION Centro Escolar University Bachelor of Science Tourism Management SEPTEMBER 2022 - SEPTEMBER 2024 TELUS INTERNATIONAL PH CUSTOMER SERVICE REPRESENTATIVE Provide support to riders and drivers who report lost items, - addressing their concerns and guiding them through the process of recovering their belongings. Respond to inquiries via phone, email, or chat, ensuring timely SKILLS and clear communication with customers regarding lost items. Act as a liaison between customers and drivers to facilitate the return of lost items, ensuring a positive experience for both parties. Communication Skills Cold calling Problem-Solving Time Management TELETECH Customer Service Representative Answering customer issues through phone CRM and Tech calls, resolving concerns about their network issues. Proficiency LANGUAGE English Filipino JANUARY 2020 - AUGUST 2020 Resolving device issues, account info modification, billing and payment disputes. CRM TOOLS Zendesk Avaya Slack Promax CRM