Jasmine Hyacinth Ignacio

Jasmine Hyacinth Ignacio Customer Service Specialist CORE COMPETENCIES CAREER OVERVIEW - Proficient is Google Suite, Microsoft Office, and dispatching CRM's. - Fluent in English, Good Communication Skills - Sales and Marketing Experience. - Multi-tasks between administration and dispatching. - Virtual Management Experiance WORK EXPERIENCE Account Manager REGENCY RECYCLING CORP / REGENCY HAULING | APRIL 2021 TO PRESENT Overlooking day to day operations Building a strong relationship with long time clients. Dispatching the drivers. I have 2 years’ experience of working in the BPO industry and another 2 years' working as a Virtual Assistant. Results-oriented with exceptional communication and strong background in customer service. I am open to new challenges and opportunities. I learn quickly and I enjoy being part of a dynamic team. I am hardworking and able to work flexible hours. Servicing North Carolina, New Jersey, Florida, Georgia Training new team members. Creating Aging reports for the clients. Executive Services Specialists II CLOUDSTAFF, INC. | FEBRUARY 2021 TO OCTOBER 2021 I worked for two different clients as an Appointment Setter. CONTACT INFO Personal Phone:- Email:- Calling 100-200 possible leads per day, and setting up appointments. Address: 0656 3rd St. Casmor Ph.2 Mabiga, Time management skills to ensure calls are carried out on time and without becoming distracted. Excellent communication and rapport building skills. Mabalacat City, Pampanga, Philippines 2010 Facebook: /jashyacinth Sales Manager PARK PROPERTIES GROUP INC. | JULY 2020 - FEBRUARY 2021 Sales Manager for a Pressure Washing/ Dumpster Rental Company located in Charlotte, NC. Multi-tasks between administration and dispatching. Responding to leads from Yelp, Home Advisor, and Yelp. Reaching monthly quota sales. Responsible for organizational structure, deal with planning, coordinating, which include the day-to-day supervision of technicians. ACADEMIC HISTORY Alternative Learning System Graduate s.y. 2013 Mabalacat City College - Bachelor of Science in Education (Undergraduate) Clark College of Science and Technology Tourism Services (Undergraduate) Customer Service Representative IQOR PHILIPPINES | JULY 2018 - JANUARY 2019 Worked as a Customer Service Rep. for Metro By T-Mobile. Tasks includes troubleshooting, problem solving, and taking payments. Always maintaining good statistics, metrics, and KPI. Deep Knowledge of a Company’s Products or Services. Positive attitude, patience, empathetic CHARACTER REFERENCES Available upon request.