Jasmine Hawthorne

Jasmine M. Hawthorne 217 New Petersburg Drive, Martinez, GA--___________________________________________________________________________________ SUMMARY By combining my professionalism, work ethics, education and experience, I strive to be an asset and help promote growth to a growing and successful organization. This added value can be achieved through my ability to create positive interactions, build trusting relationships and willingness to undertake new and challenging tasks. . QUALIFICATIONS   Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Access, Excel)  5 years of experience with interacting with customer and performing at high level of customer service Strong verbal and written communication skills Able to research and analyze information across multiple tools/systems Detail oriented, fast learner, with strong organizational skills Obtained Bachelors Degree in Business Administration 2015 Veteran of U.S. Navy  _____________________________________________________________________________ PROFESSIONAL EXPERIENCE Logistics Coordinator, May 2018 to Present Club Car/Ingersoll-Rand - Augusta, GA Processes orders and oversees cycle of order fulfilment. Responsible for quoting, billing, scheduling and invoicing transportation requests Update and maintain excel spreadsheets with inbound and outbound loads Create routes for outbound deliveries Strive for continuous improvement and identify opportunities to increase efficiency in operations Member/Provider Services Representative, September 2017-May 2018 Broad Path Healthcare Solutions – Remote/Work from Home Responsible for verbal and written correspondence to members and providers inquiries regarding claims, billing & payment processing. Informed providers and patients with detailed claim information and explanation Assisted customers with conflict resolution, account maintenance, call documentation & primary physician assignments. Followed policy & procedure to coordinate information across management value chain. Credit Sales Associate, October 2015-April 2017 NIIT Media Technologies/Morris Communications, Augusta, GA Provided high level customer service/ sales experience. Achieved monthly collections goals by utilizing excellent communicative skills, negotiation expertise and persuasive speech. Performed administrative duties such as; record retention, system development, receptionist duties, production of files/forms/faxes, etc.   Customer Service Representative, October 2012-March 2014 Sprint- Convergent Outsourcing, Augusta, GA Responsible for identifying consumer/business needs and offering products/services with a customer focus. Directed team activities, established task priorities, scheduled and tracked work assignments, and ensuring the availability of resources.  Supported the development of training materials and technical manuals Logistics Specialist, November 2008 - December 2011  United States Navy, Norfolk, VA      Supervised night shift and prepared financial reports Directed team activities, established task priorities, scheduled and tracked work assignments, and ensured the availability of resources.    Developed proposals and invoices that include documentation for estimates.    Supported the development of training materials and technical manuals.        Ordered and purchased supplies, maintained records administrative duties, and performed basic accounting      Government purchase card holder   ______________________________________________________________________________ EDUCATION Bachelor of Science in Business Administration East Coast Polytechnic College (ECPI) Manassas, VA 2015 References Available Upon Request