Jasmine Capote

I have been working as a Customer Service Representative at BPO and Non BPO for more than 12 years now and have developed impeccable phone/email/chat manners, and an ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives.

My duties included making 60 cold calls/70-100 emails a day to business and private individuals to solicit sales for goods and services.

My experience on my company has helped me improve my skills in leadership, allowed me to gain organizational skills, and has provided me with extensive knowledge.

I have also worked in Human Resources as Talent Acquisition Coordinator, I am particularly adept at finding ways to streamline routine processes, thereby allowing more time to focus on the human aspect of the recruiting process. I am intrigued by the opportunity to bring my talent, experience, and commitment to helping people in a company. I took ownership of coordinating logistics of the in-person interviews, allowing hiring managers to have well-prepared discussions with applicants and quickly move to making an offer.

I also used my strong organization skills and strategic thinking to revamp the new hire onboarding process. I developed a streamlined, standardized new hire process to ensure that new employees experienced a comprehensive introduction to our company and culture. After implementing the new program, we noticed a 50% increase in new hire satisfaction at the 90-day review. Even better, at the one-year point, these employees reported believing the new hire onboarding process adequately prepared them for success in their new roles.