Jasmine Artiaga Liman

JASMINE A. LIMAN- - Sibulan Negros Oriental Philippines, 6201 PERSONAL INFORMATION Age: 30 Date of Birth: March 15, 1994 Civil Status: Languages: English | Filipino Married Nationality: Filipino EDUCATION- Kagawasan Ave., Dumaguete City, Negros Oriental, 6200 NEGROS ORIENTAL STATE UNIVERSITY Bachelor of Science in Hospitality Management SKILLS Excellent written and oral communication skills Computer proficiency Has wholesome values of Integrity and honesty Flexible team player who thrive in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Has keen attention to detail Trustworthy and reliable WORK EXPERIENCES June 15, 2021- January 22, 2024 CUSTOMER SERVICE ADVOCATE Addressed customer service inquiries quickly and accurately. ECE CONTACT CENTERS Assisted in the fulfilment of addressing well the customer concerns via online chat, email, and live messaging. Handles finances to customers which reimagining the way money moves to make financial momentum accessible to everyone. Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. Escalating feedback and bad reviews. Respond to good and bad reviews online. Process returns, exchange/replacement, promo codes, and place an order in Shopify. Answer general inquiries about the product and do research about the specific product. Update Inventory and do sales report using Quickbooks Used Zendesk, Slack, Shopify, salesforce, and G-suite. Track shipments, contact couriers, and file a claim. Communicate with influencers and respond to collab offers. Schedule social media posts Create canned macros. Respond to inquiries and comments on all social media accounts. Data Entry Extract data from Zendesk for end-of-the-day report. Prepare forms for claims and legal purposes. Contact different financial institutions for disputes and chargeback. January 5, 2020- June 1, 2021 SUZUKI AUTO DUMAGUETE CUSTOMER RELATIONS ASSOCIATE Responsible for scheduling car maintenance and other automotive appointments with the customers. Managed complaints with calm, clear communication and problemsolving. Achieved service time and quality targets. Actively listened to customers to fully understand requests and address concerns. Created plans and communicated deadlines to reach the target goal. Maximized customer engagement and satisfaction by delivering excellent customer service. Exceeded goals through effective prioritization and consistent work ethic. MAY- MAS AUTODESIGN CORP. SALES SUPERVISOR AND ACCOUNTING STAFF Generated effective sales strategies and supervised personnel regarding the quality of their work. Managed inventory to keep adequate and properly merchandised stock on the sales of the branch. Checked for quality assurance by monitoring team calls. Promote products to the customer focusing on automotive accessories. Maintained friendly and professional customer interactions. Collaborated with management and executives and made strategy recommendations based on insights into sales operations. Liaised with potential customers to determine needs and provide recommendations. Planned and executed promotional in store events to increase business and sales revenues. Responsible for monitoring and managing accounts and billing, and following up with any customer or supplier with outstanding payments OCTOBER 2015 - APRIL 2016 CHECK INN HOTEL DUMAGUETE FRONT OFFICE STAFF Welcomed guests and clients in a friendly, positive manner. Met incoming customers with a professional approach and provided friendly, knowledgeable assistance. We take bookings (by telephone, email, through online bookings), prepare bills and take payments. We often confirm bookings in writing, using a computer to prepare the rooms on the scheduled arrival. Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication. Booked conference rooms and meeting spaces, coordinating supplies and catering for company events. Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. FEB.2014- AUG.2015 QUALFON PHILIPPINES CUSTOMER SERVICE REPRESENTATIVE • Served as escalation point for complex customer issues, capturing timely resolution to drive client retention. • Assisted customers with product-related questions, feedback, and complaints. • Process and issued product orders and service upgrades for customers. • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution. SOFTWARE EXPERTISE Adobe Lightroom Adobe Photoshop Google Suite /Workspace Canva Zendesk Avaya Salesforce Quickbooks Slack Cliq, Skype Shopify Freshdesk Calendly Aircall ACCOMPLISHMENTS PRODUCTIVITY AWARDEE FOR JUNE-JULY 2022 QUALITY AWARDEE FOR JUNE 2022 TOP 4 PERFORMER AWARDEE FOR JUNE 2022 OVER ALL TEAM TOP PERFORMER FOR NOVEMBER 2022 PERFECT ATTENDANCE AWARDEE