Jasmina Sagdullaeva

JASMINA SAGDULLAEVA CUSTOMER SERVICE REPRESENTATIVE | MULTILINGUAL COMMUNICATOR CONTACT -- Warsaw, Poland PROFILE Detail-oriented customer service professional with experience in handling customer inquiries, resolving complaints, and ensuring seamless interactions. Fluent in English, German, Russian, and Uzbek, adept at supporting diverse clients across digital platforms. Passionate about delivering exceptional service in remote environments. WORK EXPERIENCE SKILLS Strategic Planning Problem Solving Crisis Management Creative Thinking Data Analysis Negotiation Customer Orientation Adaptability to Change Customer-Centric Approach Digital & Technical Proficiency Bigzchef Restaurant Provided virtual customer support via email, chat, and phone. Managed multiple customer inquiries, ensuring efficient digital communication. Resolved complaints professionally, demonstrating problem-solving and conflictresolution skills. Maintained accurate records of customer interactions to improve service efficiency. Oral Dent Clinic Client Support & Coordination Specialist English (Native) Russian (Native) Uzbek (Native) German (Fluent) 03/2024 - 01/2025 Managed remote patient inquiries, assisting clients with appointment bookings and general dental-related concerns. Provided virtual guidance on pre-treatment procedures, enhancing customer experience through digital communication. Maintained electronic patient records, ensuring accuracy and streamlined administrative processes. Assisted in coordinating remote consultations, showcasing organizational skills in a virtual healthcare environment. Look Fast-Food Chain LANGUAGES 01/2025 - 05/2025 Remote Customer Service Representative Manager Assistant | Digital Communication Lead 02/2022 - 12/2023 Oversaw daily operations, ensuring smooth workflow and excellent customer service. Managed digital communication channels, responding to inquiries via email, chat, and social media. Handled customer feedback, resolving issues efficiently through online support platforms. EDUCATION Bachelor of Dentistry Warsaw Medical University -