Jasmin Ubalde

 JASMIN U. KIUNISALA --518 Rizal St., Gingoog City, Mis. Or. EXECUTIVE SUMMARY I worked for the BPO industry for more than 5 years, specifically in Technical Support and Customer Service. I am seeking a career change, aiming to secure a position where my qualities of a fast learner and ability to adapt to a diverse environment can be used, and where I can apply my existing skills in customer service and technical support.   EXPERIENCE ECQTS (E-Confluence Quality Transcription Source), CDO Dec 2013 - April 2014 Home-based transcriptionist (business and general transcription) Stream Global Services, Shaw Blvd., Mandaluyong City June 2012 – February 2013 Sales and Retention Agent Guided customers to make better use of their existing MSN products Canceled MSN Dial-up or Premium accounts by customer request Offered MSN products that fit a customer’s lifestyle and budget Online Services Billing Support Agent Provided assistance to customers with their billing related concerns Technical Support Professional – Level 1 Provided technical support and basic troubleshooting to MSN dial-up and MSN premium customers Aegis People Support Inc., Makati City July 2007 – January 2012 Travel Agent Dynamic Package Customer Service Dealt with Apollo and Worldspan package reservations Changes on itineraries for air+car+hotel, air+car, air+hotel, hotel+car packages Merchant Hotels and Affiliates Customer Service Dealt with hotel changes/modifications of dates or upgrades to a different room type or property Provided assistance on hotel-related concerns such as quality issues, denied reservations, and refund processing Also dealt with hotelier customer support which included accounting and database access to hotel inventory Knowledge in Rightnow CX Air Travel Industry Customer Service Knowledge on 5 Global Distribution System (GDS) namely Apollo, Sabre, Worldspan, Shares and Deltamatic. Performed exchanges on wholly unused and partially used tickets for domestic and international travel Interpretation of fare rules and fare quotes Ticket reissues Knowledge in Schedule changes and Irregular operations of airlines Handling exchanges for unique carriers (AirTran Airways, Frontier Airlines, Spirit Airlines, Air Canada) and AirNet reservations Also handled car reservations - changes and cancellations Summer Worker May 2005 SPES (Summer Program Employment Service) – Summer Vacation 2005 employee at the ENRU, Gingoog City, Mis. Or. EDUCATION Bachelor of Arts Major in English- MSU-Iligan Institute of Technology College of Arts and Social Sciences Bachelor of Education Major in Physical Education- MSU-Iligan Institute of Technology PERSONAL DATA Birth date:January 28, 1985 Birth place:Gingoog City Sex:Female Nationality: Filipino Civil Status:Married CHARACTER REFERENCE Available upon request