Jasmin Sotio

I have 9 years of experience in customer service, supporting financial, retail, and technical accounts through voice, non-voice, and back-office roles. For the past 2 years, I’ve worked as a freelancer, providing customer support and handling basic VA tasks like email management, data entry, and scheduling. I’m reliable, adaptable, and focused on delivering excellent service that helps businesses grow. Education JASMIN SOTIO CUSTOMER SERVICE REPRESENTATIVE AND VIRTUAL ASSISTANT Bachelor of Science in Tourism Management- University of the Cordilleras, Baguio City, Philippines Work Experience Contact Camp Allen Baguio City,- - Skills Sitel / CSR Capital One- Groupon- CSR / RT I handle order processing, assist customers with product or service inquiries and reservations, and manage tasks such as tracking orders, handling cancellations and exchanges, resolving payment and shipping issues, and processing returns and refunds. LG- Technical Support Representative Communication skills (Oral and Written) Technical skills Positive Attitude Process-oriented Problem-solving skills Customer Service skills Empathy Channel experience Can work under pressure Research and Analysis Critical thinking I handle customer complaints by actively listening to understand their concerns, gathering relevant information to recommend solutions, and dispatching technicians when technical support is needed.