Jasmin Katreena Alberto

Jasmin Katreena Alberto Outsourcing/Offshoring Professional- Summary I've been in the Freelancing industry for 8 years. I'm a highly motivated and experienced Customer Care Professional/ Executive Virtual Assistant/ Technical Support. I am used to working in a fast-paced environment. I always make sure that I finish all tasks that is given to me in a timely manner. My goal is to provide the best support experience to customers and I am confident to say that I always hit the metrics and KPI, as a result, I am consistently getting a top agent award. Experience Subject Matter Expert for Virgin Mobile at Results Companies November 2012- December 2014 (2 years and 1 month) I worked with Results Companies for 2 years. Started as a Customer Service Representative for Virgin Mobile until I got promoted as a Subject Matter Expert. I mainly handle billing concerns, customers' inquiries and shipping inquiries. Online English Teacher for 51Talk June 2012- March 2014 (2 years) I worked with 51Talk for 2 years as an Online English Teacher for Chinese students. I teach working adults and kids in China to enhance their English Communication Skills. Customer Service Team Leader for Uberpong.com January 2013-March 2018 I handle a team of Customer Service Representatives, guiding them on how to better assist our customers through email and phone. I also handle order and shipping inquiries, sending out the teams EOD report daily. Customer Service Representative for MetalPromo.com January 2013-March 2018 I respond to customer’s inquiries about their order through phone, live chat and email. I also process their order on our system. Making sure every detail is right in their order. Virtual Assistant/Trainer for Done For You Solutions February 2018 - Present I worked as a Virtual Assistant for different clients that are assigned to me by our company. These clients assign different kinds of tasks like Lead Generation, Link Building, Social Media Advertising, Email and Phone support. Customer Service Manager for Knife-Depot.com January 2018 - Present I manage online orders through phone, live chat and email. I also process their order on our system. I make sure the website is up and running and inventory is up to date. Project Manager for HTMart.com June 2020 - Present I manage a whole team of Virtual Assistants that processes different tasks like email management, customer support, and graphic design. I handle the company’s sales support system and make sure all of the leads are warm and taken cared of. I make sure the website is up and running and inventory is up to date. Sales & Marketing Coordinator at Unleashed CEO July 2020 - Present I work with the top management, and help them make sure all our marketing strategies are effective and that everything is scheduled on time to promote our services. I supervise and coordinate business activities and also handle a team of freelancers to help us out with our marketing content and strategy. I utilize my strong interpersonal skills and detailed oriented nature to ensure effective cross departmental communication and efficient project implementation. Education Ateneo de Naga University Bachelor of Science in Entrepreneurship Major in Entrepreneurial Tourism- Skills & Expertise Microsoft Office Customer Service Customer Support Email Marketing Customer Satisfaction Team Management Process Improvement Training Troubleshooting Lead Generation Marketing Shopify QuickBooks GrassHopper HelpScout WordPress Shopify HubSpot BigCommerce Aweber Infusionsoft Clickbank