Jasmin Katreena Alberto

VIRTUAL ASSISTANT Jasmin Alberto 2021 Nice to meet you! I'M JASMIN. I'm an expert Virtual Assistant. A few of the many hats I have worn were as a Customer Support Manager, Marketing Manager and Project Manager I have 7 years of experience in the freelancing world. Mostly work with E-commerce shops, and assisting different CEOs in managing the Marketing and Operations side of their business. 03 Where my passion meets your needs My first job was as a customer service representative and I rarely get negative feedbacks from any customers. This sparked my passion for giving assistance to people in need which diverted to giving assistance to CEOs who need to breathe and give time to other things they have in life aside from their company. 04 Ateneo de Naga University I am a college graduate of Bachelor of Science in Entrepreneurship major in Entrepreneurial Tourism batch 2014. It's not much in relation to the career path I have chosen but supporting myself throughout college gave me the drive to choose the career I am now successful at. My education My Work Experience Customer Support Manager I have been responsible for order fulfillment through phone, live chat, and email. I make sure the website is up and running and inventory is up to date. Day to day communicating with customers either via phone, email, and chat in relation to a product or service, plus potentially overseeing a team of Customer Service agents. Project Manager Expert in planning and overseeing projects to ensure they are completed in a timely fashion and within budget. I am also responsible for planning and designating project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. I am also doing inbound sales daily and I help ensure current customers have the right products and services, identify new markets and customer leads, and pitch prospective customers. Marketing Manager I usually work with the top management helping them make sure all our marketing strategies are effective and that everything is scheduled on time to promote our services. I supervise and coordinate business activities and also handle a team of freelancers to help us out with our marketing content and strategy. My Strengths and Expertise 01 Very keen to details 03 Hands-on 02 Organized 04 Wide range of expertise 07 I have experience with different CRM tools... Hubspot PipeDrive InfusionSoft Aweber Kajabi Reply.io HelpScout Shopify BigCommerce WordPress Walmart Seller Central ReAmaze Trello ClickUp Monday.com Quickbooks and as a bonus, I am also good at... Sales support and lead generation. I have 3 years of experience in generating leads for a few Sales and B2B companies. Most lead generation tasks I have done were through LinkedIn but since I am very flexible, I am pretty sure to get you guaranteed leads in all platforms. 07 Sample works and projects The next pages will be a screenshot of projects I have worked on with a brief description of my work. Customer Service Management and Email Support Here's a sample email at HelpScout where I was able to take care of an issue with a product but was still able to receive a great rating from the customer. Email Marketing in different Software/Platforms InfusionSoft Email Marketing in different Software/Platforms InfusionSoft Email Marketing in different Software/Platforms HubSpot and Aweber Social Media Software/Apps Management Social Media Management via Facebook Social Media Management via Hootsuite Social Media Software/Apps Management Facebook Ads Manager Social Media Management via AgoraPulse Instagram pages I handled What do you do on your free time? I used to be a bass player for an underground metal band so in my free time, I practice playing music. I have 4 dogs, 2 cats, and a hedgehog and I pretty much love staying at home with them, Cuddling while watching a good movie is our favorite pastime! I love painting and drawing which proves that I have quite a taste in arts and design. (Work on progress in multimedia graphics, tho!) Get in touch with me Email- LinkedIn https://www.linkedin.com/in/jasmin-katreena-alberto-261b56143/ Skype @jasminkatreena