Jasmin del Castillo

Jasmin C. del Castillo Blk. 272 Choa Chu Kang Ave. 2 #06-255 Singapore 680272 (-)- SUMMARY OF QUALIFICATIONS Highly trained Customer Care Consultant for General Enquiry & Billing with acquisitions. Trained in Finance and Credit Control Customer Service Specialized in telecommunications accounts with training on disputive customers. Exposure to basic technical troubleshooting for mobile phones, tablets Wide experience in retail business Excellent written and verbal communication skills in English and Tagalog Experience in bank accounting and bookkeeping Career History Customer Service Officer (May 2013 to 23 April 2017) M1 Limited 9 International Business Park Provide customers’ queries ex.bills, bill plans, latest promotions, contract enquiries. Provide basic troubleshooting and guides on customers’ Handphone devices Provide backroom operation support to shops, dealers and corporate sales Provide assistance in customer account maintenance and other general inquiries Assist in collections and monitoring of unpaid accounts Handle and resolve customer complaints Assistant Store Manager (April 2012 to April 2013) The Denim Store by Queens Couture #03-10/11/12 Mandarin Gallery, Singapore Handles and supervises all the daily processes/activities that are carried out in the store. Led and motivated the store team to increase sales and ensure efficiency. Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues. Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews. Responded to customer comments and complaints. Update superiors on business performance, new initiatives and other issues. Maintained awareness of market trends in the retail industry. Store Manager ( June 2007 to January 2012) Aksessoria de Mai Giftshop Handle and oversee all the day-to-day processes that are carried out in the store; Prepare plan that would create new customer to the business; Ensure the products and goods which are in store are fully satisfying the needs of the customers; Examine the stock record, sales figures, determines problems and find solutions to these problems; Sustain the store stocks in order to avoid financial loss due to overflowing of supplies; Attend to all customer inquiries and concern Store Manager (March 2004 to May 2017) Creative Hands Gift and Craft shop Handle and oversee all the day-to-day processes that are carried out in the store; Prepare plan that would create new customer to the business; Ensure the products and goods which are in store are fully satisfying the needs of the customers; Examine the stock record, sales figures, determines problems and find solutions to these problems; Sustain the store stocks in order to avoid financial loss due to overflowing of supplies; Attend to all customer inquiries and concern Branch Accountant (GeneralBookkeeper)(May 1998 to February 2004) Rural Bank of Rosales Inc. (ROSBANK) Records the day to day transaction of the bank observing acceptable accounting systems and procedures. Ensures the proper monitoring of all systems of recording and summarizing of all business transactions of the branch office; Check the daily transactions of cashier, savings and loan bookkeepers,teller and marketing assistant; Consolidate all transactions,records,classifies,summarizes,interprets and post in the respective books of accounts, advise branch manager of financial status; Prepare daily,weekly, monthly,quarterly and yearly report for submission to Head office and BSP; Conducts bank reconciliation with the depository bank Help the branch manager in preparing the yearly budget Loans Bookkeeper (April 1997-May 1998) Rural Bank of Rosales Inc. (ROSBANK) Handling custody of individual ledgers of borrower; Preparing computation of loan releases and payments; Preparing monthly reports on loans; EDUCATION Colegio de San Juan de Letran, Bachelor of Science in Commerce Major in Management, 1997 SKILLS & ELIGIBILITY Knowledgeable of MS office and Internet Civil Service Eligibility Certificate #- December 5,2003 PERSONAL DETAILS Date of Birth:December 21, 1976 Citizenship:Filipino Languages:English: good written and oral skills Tagalog: excellent written and oral skills