Jasmin Baladjay Marcelino

JASMIN B. MARCELINO Customer service representative A dedicated Clinical administrative assistant who provides exceptional support to Health Care Facilities and performing task such as Maintaining patients record and updating laboratory record. Bringing forth excellent support CONTACT- skills and an understanding of the medical industry and important medical terminology - Blk 11 Lot 25 Katarungan Vill 2 Poblacion Muntinlupa City SKILLS RELEVANT EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE AUG 2019 APRIL 8, 2023 Optum Global Solution -17th floor Vector 3 North Bridgeway Northgate, Filinvest Alabang, Muntinlupa, Strong work ethic 1781 Metro Manila Flexibility Handle 70+ calls daily, with duties including Adaptability singing up new customer, refilling prescription, People-focused billing, refund as well as checking benefits and Metrics-driven Excellent in customer service Product Knowledge Knowledgeable in all Microsoft office REFERENCE TEAM LEAD REILYN VINLUAN- DIANNE BUENAVENTURA- EDUCATION BACKGROUND BS PSYCHOLOGY Pamantasan Lungsod ng Muntinlupa 2015 - 2019 SECONDARY LEVEL Muntinlupa National High School- PRIMARY Bahay Pare Elementary School- eligibility Provide help with navigating the website such as viewing, editing information, ordering medication, etc. Received an average of 99% customer satisfaction Upskills Trained Advance Cross Trained for Out of Stock Medication Consistently exceeds Monthly Metrics Awarded FCR super star year 2022 CLINICAL ADMINISTRATIVE ASSISTANT APRIL 5, 2023 - PRESENT Optum Global Solution -17th floor Vector 3 North Bridgeway Northgate, Filinvest Alabang, Muntinlupa, 1781 Metro Manila Managed digital files, monitored spreadsheets, updating patients record such as Laboratories Handling Prior-authorization Able to set priorities and organaze workload JASMIN B. MARCELINO Blk 11 Lot 25 Katarungan Vill 2 Pobalcion 1776, Muntinlupa, Philippines Dear Gordian Software, I would like to submit my application as Data Processor Refund Agent. Please accept this letter and the attached resume. In my previous role. I was responsible Customer Service Representative who provide exceptional help to our member specifically in Refund request end to end process.. My relevant experience includes the following highlights: Checking members billing, payment info, deduction records and the eligibility Making sure to give the right information and knowledge about refund process Providing correct reason and complete information to our billing department to avoid the delay Lastly give the member a complete detail and expectation about refund update and how they will receive it. I believe that my knowledge and capabilities would be an excellent addition to the company and looking forward to the opportunity to discuss my qualification in more detail. Sincerely, JASMIN B. MARCELINO