Jasen Lee D. Hawan

 Jasen Lee D. Hawan - Skype: LiShin88 - - Blk. 17 Lot 1 PCH Damilag, Manolo Fortich 8705 Bukdinon HIGHLIGHTS OF QUALIFICATIONS 6 years experience in Call Center Industry 4 years experience working home-based/online Excellent customer service skills and excellent in multi-tasking. Excellent in verbal and written communication. Proactive in gathering best practices to improve customer handling. Can work productively and efficiently in any kind of work schedule. Continuously exploring ways to improve. A good problem solver. Excellent interpersonal relationship. A team player who can also work well independently and can easily adopt to change. Proficient in Time and schedule management and handle all task assigned with sense of urgency. WORK EXPERIENCES Evolution Software LLC (Home based) March 2014 – March 2016 Telemarketing / Appointment setter Customer Service Vendor Relation Technical Support Sales (Pre-sales / After Sales support) Account Specialist Data entry / CRM Project based jobs (home based) November 2012 – December 2013 Outsourced VA Sales and telemarketer Appointment Setter Stream Global Services/Convergys Technical Support / Customer Service / Sales December 2009 – October 2012 Kodiak Quest DSL - Internet Technical Support and sales representative Time Warner Cable Tech - Internet Technical Support and customer service Dell System Hardware - Technical Support and sales representative Vonage Inbound sales - Sales and customer service representative Synnex Concentrix Corp. (Link2support Inc.) CISCO - LINKSYS Technical Support / Customer Service August 2005 – November 2009 SPSS (Senior Product Support Specialist) January 2008 – November 2009 PSS (Product Support Specialist) April 2006 – December 2007 PSR (Product Support Representative) August 2005 – April 2006 EDUCATIONAL ATTAINMENT Central Mindanao University Musuan Maramag Bukidnon BS Development Communication - Major in Broadcasting June 2001 CHARACTER REFERENCES Kayee Barbon Chantele DecinaChris Cangero Synnex-Concentrix INC. Convergys Evolution Software LLC Team leader / QA Analyst Team Leader CEO - - -