Jarvis Orange
Macon, Ga /-/-
Summary
Customer service representative with over a decade of diverse industry experience. Proven track record in building
positive customer relationships, resolving complex issues, and exceeding expectations. Certified in Computer
Programming Essentials, skilled in programming languages and problem-solving. Utilizes technical knowledge to
enhance customer support and streamline processes. Committed to delivering excellent service.
Education
Computer Programming
Central Georgia Technical College, Macon, Ga
05/2024
Currently enrolled in computer science, system analysis and design, and statistics courses, actively pursuing
knowledge and skills in these areas
GPA: 3.28
Information Tech & Networking
Devry
Undergraduate Certificate in Programming Essentials with Honors
GPA: 3.59 (Dean's List)
Skills
Customer service, Analysis skills, Project management, SQL, SAS, Python, Computer literacy, Agile, Linux, Help Desk
Experience
GEICO
Internet Service Representative IV, Macon, Ga
06/2015 - 10/2022
Achieved a top 10 ranking within the department for exceptional quality and efficiency.
Collaborated with the underwriting department on a project aimed at enhancing communication with the internet
department, resulting in increased case efficiency.
Proficient in utilizing CRM (Customer Relationship Management) and CXM (Customer Experience Management)
platforms, including Salesforce and Sprinklr, to promptly address customer inquiries regarding insurance
policies, coverage issues, complaints, and general questions.
Offered comprehensive technical support for GEICO's geo-tracking app, DriveEasy, and online services. Assisted
customers with troubleshooting, resolving technical issues, and providing guidance to ensure seamless user
experiences.
