Jariel Gamos

Hi, my name is Jariel. I am a results-driven Customer Service Specialist with over 10 years of experience in the BPO industry, supporting clients in banking, healthcare, and e-commerce. I take pride in delivering excellent service through empathy, attention to detail, and efficient problem-solving.

Throughout my career, I’ve handled hundreds of customer interactions daily across phone, email, and chat — always ensuring issues are resolved quickly and customers feel heard and valued. I’m confident I can bring that same level of professionalism and reliability to your team.

Services I Can Offer as a Customer Service Representative

• Customer Support - Handling inbound and outbound calls, emails, and chats with professionalism and empathy.
• Order & Billing Assistance - Managing orders, returns, refunds, and billing inquiries efficiently.
• Account & Claims Management - Processing banking or insurance claims and ensuring timely resolutions.
• Fraud Detection & Verification - Reviewing and validating transactions to protect customers from fraud.
• Technical & Product Support - Troubleshooting customer concerns and guiding users through solutions.
• CRM & Data Management - Maintaining accurate and organized customer records across platforms.
• Complaint Handling & Escalation - Managing concerns with patience and ensuring customer satisfaction.
• Administrative Support - Assisting with reports, documentation, and account updates.
• Performance Reporting - Tracking metrics like resolution time, satisfaction scores, and call quality.
• Multichannel Communication - Providing consistent service via phone, email, and chat systems.

I’d love the opportunity to connect and discuss how my background, skills, and work ethic align with your company’s needs. Let’s talk about how I can contribute to your customer success goals.