Jarett Dunn

Contact- www.linkedin.com/in/jarettdunn (LinkedIn) hackernoon.com (Portfolio) Top Skills Linux Troubleshooting Jarett Dunn Chief Liquidity Officer at Coindex Labs Pictou, Nova Scotia, Canada Summary hackernoon.com/@jare github.com/sponsors/DunnCreativeSS Software Design Languages English Experience Coindex Labs Chief Liquidity Officer August 2019 - Present Remote Headhunted on my 31st birthday 2019 by Ryan, CEO Coindex Joining founding team to build a truly revolutionary product No, not 'revolutionary' the buzzword on every white paper 'Revolutionary' as in 'this is a unicorn that will outperform markets in ways that no human mind could conceive or backwards engineer' Actual duties to follow, we all just get sh#t done. Dunn Creative Systems and Solutions Ltd. President / Project Manager July 2015 - Present New Glasgow NS Technology contracting and online services, meeting and exceeding your employment or business needs. http://dcssquared.com Crowdcreate Influencer Manager, Content Creator, Engagement Manager, General Strategic Counsel February 2019 - August 2019 (7 months) Tasked with various duties in a growing results- and metrics-based remuneration Creating viral content across projects Managing social communities and tasked with growth hacking Managing external influencers on YouTube, Instagram, LinkedIn, Facebook, elsewhere Creating value by negotiating lower supply costs from influencers Page 1 of 11 Driving bottom line by giving strategic advice for operations of clients and CrowdCreate as a whole Organizing, along with other team members, a team of social engagers as a section of CrowdCreate's business proposition Generally awesome, uniquely positioned Arcadia Media Group Project Manager July 2018 - February 2019 (8 months) New Glasgow, Canada Tasked with http://arcadiakyc.com, a fully-compliant API-enabled gateway for completing KYC in any industry, and optimized for blockchain. Responsible for API key generation, integration, and ongoing development of the software solution. Innovates daily. Bringing on projects on a commissions basis, Jarett excels at delivering ontime, under-budget solutions to Arcadia's clients. AmaZix Professional Telegram Moderator (and Team Lead) November 2017 - March 2018 (5 months) New Glasgow Originally hired for (direct from job ad): New talent to help us out with our increasing number of projects. The tasks to complete are (among others): --> Moderation of Telegram groups: providing information and support to users, deleting offensive or inadequate messages, banning trolls and spammers, etc. --> Sharing new updates from the ICO team in different social media channels: Reddit, Bitcointalk, Telegram, etc., and replying to comments from other users --> Gathering questions from users and maintaining FAQ databases Within one month was promoted to a team lead (or Alpha) of the team he was hired to, the third team of a company hiring for 7th when they amicably split. Additional daily and weekly duties: --> Scheduling shifts --> Training the new trainees (if needed) Page 2 of 11 --> Making sure we have 24/7 coverage on all projects --> Learning the new projects first to help the team --> Providing feedback and assistance to keep the team members hitting KPIs --> Making sure that social media tracking docs are done by everyone from the team and that all questions on different platforms are responded to --> Reporting to upper management anything that requires further attention --> Organizing possible extra assignments for the team --> Doing project statistics weekly and collaborating with Account Manager Dunn Creative Systems and Solutions Ltd. Digital Media Trafficker September 2016 - November 2016 (3 months) New Glasgow, NS Buying and Selling Direct Traffic * Managed to achieve a steady 220-280% ROI hour after hour by buying direct traffic on one platform and immediately reselling on another platform, and taking a percent on arbitrage * Self-built a Python script to systematically optimize bids on traffic per publisher source, geography and device/browser RTB Exchange * Built a PHP/JS/jQuery script that was deployed to a Google Apps Engine cloud service that existed to assign traffic to bidders based on geography, source publisher and device * This script filtered requests and then sold the traffic to the highest bidder, or alternatively delivered a number of popup or popunder advertisements to the visitor to maximize profits per visitor (as per the terms and regulations of the ad networks) * The script ensured that the minimum amount of time was spent by the server to process each visit (by providing all communication among RTB exchanges on the frontend), allowing the script to scale with many tens of thousands of visits / hr. In total, Dunn Creative Systems and Solutions earned over $10k USD and trafficked an excess of 10 million internet visitors in a 4-week period through the above-mentioned pursuits. Real Strategic, Inc. Page 3 of 11 Technical Project Manager June 2016 - September 2016 (4 months) Task Management in JIRA and Backlog spreadsheets * create tasks with complete requirements documentation to assign to the backend development team. * track open tasks and status for each task (to do, in progress, in QA) on a daily basis. * create, manage and distribute a weekly Product / Feature Ticket Report from Zendesk data for purposes of analyzing 1. ticket prevention opportunities, 2. customer resources that need to be built up (knowledgebase, training videos) and/or 3. support guru training * Researching, developing and implementing key Business Intelligence reports for reporting on different teams across platforms (including ZenDesk and Jira) Quality Assurance * meets on a daily basis with the QA staff to discuss tickets/tasks in QA, and expectation of completion of review by QA. * after feature releases go to the live environment, Jarett works together with QA staff to assist in the review of fixes, features and modules that were released to the live environment. * interacts with QA team to answer questions related to feature requirements, as explained in the requirements documentation for each ticket. Communications * reports daily on the task status for all Core Products to the team. * attends daily sprint meetings with CEO and Technical Team Lead for the initial review of open tickets and escalations. * creates weekly support tickets report to identify ticket prevention and support guru training opportunities * as required, builds, sends and tracks conversions for specific marketing emails through Infusionsoft * as required, monitors the official Real Strategic Facebook account and specific hidden groups for activity Product Support Page 4 of 11 * be available for any support escalations across Core Products, in order to communicate the severity with the Technical Team Lead. * on a weekly basis, coordinate with Support Manager for identifying improvements to SLA violations by the development team * occasionally assist support team with their support tickets GroovePacker IT Consultant February 2016 - July 2016 (6 months) Customer Success * Delivering exceptional customer service experiences via phone and email * Assisting at all levels of the sales process - turning leads into clients * Maximizing the amount of clients that move from a trial to monthly and yearly recurring revenue plans * Turning at-risk customers into raving fans through personally-tailored, professional, knowledgeable support Defining Processes and Documentation * Writing and revising Knowledge Base articles * Actively advising on industry standards while writing Standard Operating Procedures in a collaborative manner with the business' owners * Taking lead on standardizing the Customer Success Expert's roles and responsibilities for eventual new hires * Working with the team to define all other policies and processes to be used throughout the organization's usual workflow, and those tricky exception cases Agile and General Management * Defining new Jira tasks for the development team to address, assigning resources and priority * Responsible for the regular assessment of tasks in Jira that are marked 'Ready for Review' * Moving Jira tasks among statuses to approve or reject work * Hiring of temporary and permanent people as the need arises Web Application Administration * Migrating Joomla to new hosting on DigitalOcean VPS Page 5 of 11 * Updating Joomla core installation and theme * Also moving a Magento installation on a subdirectory to the DigitalOcean VPS * Monitoring New Relic to ensure server and App uptime Software Testing * Performing a set of tests on a regular basis as software releases are pushed from staging to production * The tests are defined as a process to identify unforeseen bugs in the usability of the software * Identifying and implementing changes to these tests in order to enhance their effectiveness * Promptly reporting Jira bugs when there's an inconsistency with expected and actual behavior while running these manual tests GetOpenWater Awards Consultant December 2014 - February 2016 (1 year 3 months) New Glasgow, NS * coupling business acumen and IT proficiency in order to maximize goals for all stakeholders as a technical account manager / customer success manager * coming onboard a startup in their most crucial time of expansion, and quickly becoming responsible for more clients than other people in this role - for a total of 107 * was responsible for onboarding ~$700k USD/yr in clients - who in turn used the software for >$1m USD/yr in sales * taking an active role as an essential asset helping new clients, usually training 1-10 individuals, cordially and professionally in the Onboarding Process - a training scenario where clients thoroughly learn the SaaS platform through collaborative tools like Basecamp in a process usually lasting 4-6 weeks * quickly learning on an expert level each and every piece of existing functionality in the Awards software platform in order to most effectively communicate ideas, processes, systems and solutions to customers * effectively and intelligently taking a wide variety of insights and turning them into productive and positive feedback and suggestion for the development process - and moreover, sometimes the organization as a whole * actively noticing bugs and reporting them through established means Page 6 of 11 * repeatedly volunteering to author, write and revise materials in order to establish or clarify processes for the next people hired into this same capacity, with positive feedback from those people * occasionally revising Help Center articles on the public website * occasionally writing custom code for customers that would benefit most from it * exceeding the sales goals, effectively upselling products and services to customers throughout their programs’ lifecycles - selling $16000 USD in recurring contract additions over a 12 month period * achieved an 81.5% Net Promoter Score, a full 20.75% ahead of the average on team * has made a commitment to being an open resource for any and all new employees to come to for advice, and to act as a mentor oDesk and Elance Freelance Developer and Management Consultant August 2012 - December 2014 (2 years 5 months) working from home - and anywhere else! * Responsible for self-advertising on the world’s leading freelance markets, continually winning contracts over other highly-qualified bidders. * Handling time management skills while working usually on my own or sometimes as part of a closely knit online team * Created an entire system involving some custom Java work, using various Confluence plugins to provide a tailored solution to people in the IT Contracting position to use Confluence to auto-fill forms based on conditional criteria from varying places and then exporting the net result to Word. * Extremely talented in WordPress installation, configuration, administration and content creation. Was tasked with technical support / customer service for a WordPress plugin, and created documentation for this software while assisting customers with a wide range of questions, and also being tasked with administering and creating content for some customers. * Successfully completed to date a number of contracts among varying industries for multiple clients, including work with technologies as iOS, Android, PHP, Java, Python, MySQL, SQLite, NoSQL, and some work in project management and technical support. Wuchubuzai Applications Engineer September 2011 - April 2013 (1 year 8 months) Pictou, NS, Canada Page 7 of 11 * Responsible for the WWW code of a start-up venture, including work with PHP and JavaScript and fine-tuning of an existing Java plugin for an XMPP chat server. * Wrote entire XMPP chat functionality across platforms, specifically for WWW and iOS. * Created iOS application that mirrored the WWW site’s features and delivered the same user experience as desktop site. * Responsible for over-seeing and coordinating all other mobile development, including BlackBerry and Android. * Gained experience in a vast number of technologies and frameworks across multiple platforms in order to perform well and be an active and valuable member of the team, including API integration * Responsible for defining, running and updating Unit Tests in JavaScript, PHP and Objective-C to ensure quality of developed code.Responsible for the WWW code of a start-up venture, including work with PHP and JavaScript and fine-tuning of an existing Java plugin for an XMPP chat server. * Wrote entire XMPP chat functionality across platforms, specifically for WWW and iOS. * Created iOS application that mirrored the WWW site’s features and delivered the same user experience as desktop site. * Responsible for over-seeing and coordinating all other mobile development, including BlackBerry and Android. * Gained experience in a vast number of technologies and frameworks across multiple platforms in order to perform well and be an active and valuable member of the team, including API integration * Responsible for defining, running and updating Unit Tests in JavaScript, PHP and Objective-C to ensure quality of developed code. Research In Motion BlackBerry Partner Technical Support Associate September 2010 - May 2011 (9 months) * responsible for customer-facing technical support on a tier 3 level, working generally more complicated issues requiring a higher level of knowledge- and troubleshooting-based approaches to reach resolution. * taking ownership of individual cases with the understanding that all interactions directly affect the performance of the manufacturer in a volatile market, where positive reviews from customers (of which there have been many) all work towards gaining more market share. On the other side of the coin, negative reviews from customers (of which, to date, there have Page 8 of 11 been none) would seriously affect the quality of the brand name and overall performance. * working as much overtime as was available in order to further the goals of the company and to ‘prove my worth.’ * providing constructive technical as well as process-related feedback via proper channels back down to the carrier’s (tier 1) and support partner’s (tier 2) levels in order to facilitate customer’s experiences going forward. * actively being a go-to resource for newer employees in the same position, giving time-saving technical hints as well as customer-facing suggestions to improve the customer experience. ESSG Canada Junior IT Consultant May 2010 - August 2010 (4 months) * responsible for the planning, development, implementation and troubleshooting of various parts of enterprise-level applications for government and international organization. * being part of a small and efficient team to work towards common goals and timelines, being an integral part of various solutions across many development languages and platforms. * working with various FreeBSD and Linux machines to implement server monitoring and reporting services such as Nagios, PNP4Nagios, Munin and NRPE. Configured and troubleshot installation for monitoring on various machines and virtual machines, and creating quality documentation that described the process in as much detail as possible. Register.com Call Center Web Solutions Representative January 2009 - August 2009 (8 months) * worked with an outstanding knowledge of website services, including but not limited to hosting and web development platforms * consistently met of sales targets, often out-performing and qualifying for bonuses * provided customer service in an inbound environment, often receiving official accolades from very satisfied customers Minacs Call Center Aliant Sales Representative July 2008 - January 2009 (7 months) * successfully completed a two week long training with grades of at least 95% Page 9 of 11 * met and exceeded sales and quality targets, requiring the use of different sales techniques to upsell products to consumers either as new customers or as an extension of existing services * providing customer service in both inbound and outbound circumstances, meeting and exceeding customer expectations and continually 'going the extra mile- Canadian Armed Forces Pictou & Aldershot, NS Infanteer Start: $86/day, end: $114/day * successfully completed two full months of fulltime military training * participated in several training exercises across Nova Scotia and New Brunswick and an international exercise in Virginia, USA * took an active role in various situations requiring a very professional and team-oriented approach * performed well under extremely demanding conditions; Convergys Call Center Tech Support December 2007 - June 2008 (7 months) Comcast High Speed Internet Technical Support * successfully completed a three week long training situation with grades of at least 95% * the completion of sales targets, requiring the use of different sales techniques to upsell products to consumers either as new customers or as an extension of existing services Convergys Call Center Tech Support July 2005 - August 2007 (2 years 2 months) Microsoft Office and Outlook Technical Support Professional * successfully completed a month long training situation * successfully breached language and ethnic barriers when working with customers from a wide variety of backgrounds * worked in a structured, corporate work environment on a supervised team * consistently met and exceeded corporate statistical requirements and guidelines * maintained a professional atmosphere regardless of the temperament or emotional status of the customer Page 10 of 11 * being a full-time employee working late shifts with rotating days off * was relied upon to take additional work as necessitated by the company Education Nova Scotia Community College Associate’s Degree, Business Administration · (2012 - 2013) NSCC Halifax · (2009 - 2010) NRHS NRHS PA Page 11 of 11