Jared James Soria

Jared James L. Soria Mailing Address: Phase 1, Block 8A, Lot 8, Camella Homes, Lawaan, Talisay City, Cebu Email:-Career Summar: Skilled Team Leader that is capable of coaching, motivating, and monitoring team members with an experience of 8 years in the BPO industry and 5 years experience in the leadership role. Can deliver excellent customer service, quality assurance monitoring and highly knowledgeable regarding soft skills. Skills: • • • • • • • • Flexible to work in any shift Fast learner Excellent in verbal and written communication skills Time management skills Knowledgeable in terms of soft skills Leadership skills Google workspace skills Self motivation Work Experience: ECE Contact Centers Senior Team Leader November 2018 - June 2023 • Weekly Business Presentation • Developing Team Leaders and Agents • KPI Monitoring • Soft Skills Calibrations ePerformax Customer Service Representative March 2015 – December 2017 • Inbound/Outbound calls Wrangler Sales Representative November 2014 – January 2015 • Sales Achievements • Agent of the month June 2017 • Best Agent in SPS month of June 2017 • Best Agent in NCP 1 Hour month of August 2017 • Awarded for getting 4 promoters in one day September 17, 2017 Education Primary: Bob Hughes Christian Academy Secondary: Cebu Institute of Technology. 2008 - 2012 College: 2nd year Bachelor of Science in Computer Engineering at Cebu Institute of Technology. 2012 - 2013 References Laurence Yco Bologa Senior Team Leader at ECE- Jeremiah Racelis Senior Operations/Site Manager at ePerformax- Glendale de Guzman Operations Manager at ECE- Harvey Mejia Operations Manager at ECE-